Raul Martinez
Coto De Caza
Summary
Dynamic healthcare leader with over 7 years of experience managing clinic operations and driving process improvements. Expertise in fostering collaboration among cross-functional teams to enhance patient experience and clinic productivity. Committed to inspiring diverse teams and implementing strategies that elevate care delivery and organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Clinic Director
Family Health Centers of San Diego
2024.06 - Current
- Oversaw day-to-day operations and management of FHCSD’s Logan Height’s ambulatory care and community health clinics, ensuring efficient service delivery.
- Managed clinic performance, including productivity, schedule utilization, growth in encounters and patients, net margin and budget, clinical outcomes, patient experience time, and patient satisfaction.
- Implement organizational changes to expand reach of clinical programs, enhance service accessibility, and improve the overall delivery of patient care.
- Resolved clinic and administrative challenges by formulating strategies and implementing policies, enhancing operational effectiveness.
- Collaborate with cross-functional teams and executive leadership to identify, develop, and implement strategies for new business growth.
- Build positive relationships, inspire others to perform at a higher level, prepare career development plans and retain an accountable workforce.
- Developed and maintained key community relationships, strengthening clinic’s capacity to serve local area effectively.
Associate Clinic Director Program
Family Health Centers of San Diego
2024.01 - 2024.06
- Led strategic growth projects and initiatives, leveraging advanced business development knowledge to drive clinic expansion.
- Developed and integrated interventions to enhance patient and clinic operations, improving patient experiences and supporting provider productivity.
- Managed day-to-day operations of the clinic, contributing to readiness for Associate Clinic Director role.
Patient Engagement Manager
Family Health Centers of San Diego
2022.01 - 2024.01
- Developed comprehensive business development plans for new clinic openings and service expansions (Urgent Care, PACE), contributing to increased patient revenue and clinic productivity.
- Led health enrollment marketing campaigns, educating patients and partners on Medi-Cal insurance market policies and changes.
- Partnered with directors and VPs to analyze and implement organizational improvement processes, resulting in strategic reports and presentations.
- Presented operational reports and insights to senior leadership and external partners, incorporating managed plans, hospitals, and CBOs in strategic discussions.
- Managed interdepartmental teams at FHCSD, enhancing collaboration across clinical services, grants, mammogram events, and HEDIS measures.
- Provided strategic recommendations to optimize efficiencies, mitigate risk, reduce costs, and elevate the quality of healthcare service delivery.
Patient Engagement Regional Coordinator
Family Health Centers of San Diego
2018.01 - 2022.01
Patient Engagement Specialist I & II
Family Health Centers of San Diego
2016.01 - 2018.01
Education
Master’s - Public Health
California State University San Marcos
B.A - Public Health
University of California Irvine
Skills
- Project management
- Risk management
- Analytical thinking
- Solution orientation
- Mission-driven focus
- Interpersonal communication
- Optimistic leadership
Certification
University of California Los Angeles Anderson School of Management, UCLA/J&J Community Health Advocate Management Program
Proud Of
Led and Championed COVID-19 Response and Operations, 03/01/20 – 12/31/22, Orchestrated a comprehensive COVID-19 response strategy, overseeing the successful administration of 128,637 tests and the distribution of 203,318 vaccines. Demonstrated unwavering commitment by being at the frontlines with my team every day, comprised of community leaders.
Timeline
Associate Clinic Director
Family Health Centers of San Diego
2024.06 - Current
Associate Clinic Director Program
Family Health Centers of San Diego
2024.01 - 2024.06
Patient Engagement Manager
Family Health Centers of San Diego
2022.01 - 2024.01
Patient Engagement Regional Coordinator
Family Health Centers of San Diego
2018.01 - 2022.01
Patient Engagement Specialist I & II
Family Health Centers of San Diego
2016.01 - 2018.01
Master’s - Public Health
California State University San Marcos
B.A - Public Health
University of California Irvine