Raul Jimenez
Los Angeles,CA
Summary
Motivated Warehouse Clerk with strong background in hands-on warehouse operations. Successful in processing outbound shipments, inspecting orders and documenting inventory movements. Proven history of consistently prioritizing safety by wearing protective gear and following company procedures.
Offering strong foundation in organization and time management, with keen interest in learning and developing in warehouse environment. Brings quick ability to learn inventory systems and warehouse procedures, and reliable work ethic. Ready to use and develop strong communication and teamwork skills in [Desired Position] role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Ecommerce
OmniLife
01.2023 - 10.2024
- Accurately picked and packed customer orders, ensuring proper labeling and preparation for shipment
- Managed shipping processes using company systems, coordinating with carriers to meet delivery deadlines and resolve logistical issues
- Handled customer orders and addressed complaints promptly, providing updates and solutions to ensure high levels of customer satisfaction
- Maintained an organized warehouse environment by stocking inventory, performing cycle counts, and ensuring compliance with safety standards
- Collaborated with team members and other departments to streamline workflows and improve the efficiency of order fulfillment and shipping operations
Customer Service Agent
RamTex Inc.
03.2022 - 09.2022
- Processed customer orders efficiently using the company’s ERP system, ensuring accurate entry and timely fulfillment
- Coordinated shipping logistics through UPS WorldShip and FedEx systems, managing both outbound shipments and customer returns seamlessly
- Provided exceptional customer service via phone and email, addressing inquiries, resolving issues, and ensuring client satisfaction
- Maintained detailed records of orders, shipping details, and return transactions to support accurate inventory management and reporting
- Collaborated with internal teams to resolve order discrepancies, streamline processes, and enhance overall customer experience
Customer Service Agent
Worldwide Flight Services
07.2017 - 12.2017
- Entered data into computer systems and prepared comprehensive flight documents, ensuring compliance with U.S
- Customs regulations and air carrier requirements
- Prepared and managed import and export documents, facilitating the acceptance and distribution of cargo while adhering to DOT and industry standards
- Communicated with customers to provide accurate delivery estimates based on company delivery schedules, enhancing client satisfaction and trust
- Compiled and maintained lists of customers to identify sales leads and support business development initiatives
- Coordinated with internal teams and external partners to ensure timely and accurate processing of shipments, demonstrating strong organizational and problem-solving skills in a fast-paced logistics environment
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document method of payment.
- Process “Customs Out” (proof of delivery) for every transaction before the customer's departure.
- Assist in completion of MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted
- Confirm TSA mandatory screening.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
- Data capture AWB information into airline system(s).
- Manifest flight based on information received from the warehouse.
- Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
- Verify post flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
- Answer incoming calls and responds to emails.
- Demonstrate diligence required to maintain security under the Airport Police, TSA and United States.
Guest Service Agent/Bellman
Queen Mary
03.2007 - 08.2015
- Registered guests, assigned rooms, and efficiently managed the check-in and check-out processes to ensure a seamless guest experience
- Assisted with preregistration and room blocking for reservations, accommodating guest preferences and special requests
- Followed proper procedures for credit handling, check-cashing, and cash management, including posting charges, processing paid-outs, and handling currency exchanges
- Collaborated closely with housekeeping to update room statuses, ensuring smooth transitions for check-outs, late check-outs, early check-ins, and day-use rooms
- Managed reservations, cancellations, and same-day bookings while adhering to proper procedures for mail, package, and message handling to maintain effective communication and guest satisfaction
Education
High School Diploma -
Vail High School
Los Angeles Ca 07-2005
No Degree -
East Los Angeles College
Monterey Park, CA03.2006
Skills
- Efficient in picking, packing, and managing shipments using ERP systems
- Skilled in handling inquiries, resolving complaints, and ensuring satisfaction
- Experienced in managing shipping documents and coordinating logistics
- Outstanding Communication Skills , Dedicated
- Outside “the box” thinker
- Responsible, self starter, team player
- Microsoft Word, Excel, PowerPoint
- Bilingual English/Spanish
- Shipping
- Shipping documentation
- Warehouse organization
- Team collaboration
- Order picking
- Punctual and reliable
- Inventory software
- Data entry
Certification
AWS CERTIFIED WELDER
Languages
Spanish
Full Professional
Timeline
Ecommerce
OmniLife
01.2023 - 10.2024
Customer Service Agent
RamTex Inc.
03.2022 - 09.2022
Customer Service Agent
Worldwide Flight Services
07.2017 - 12.2017
Guest Service Agent/Bellman
Queen Mary
03.2007 - 08.2015
AWS CERTIFIED WELDER
High School Diploma -
Vail High School
No Degree -
East Los Angeles College
Similar Profiles
Liliana Sánchez CabrialesLiliana Sánchez Cabriales
BUSSINESSWOMAN at OMNILIFEBUSSINESSWOMAN at OMNILIFE
Diana TejadaDiana Tejada
Human Resources Manager at Omnilife USAHuman Resources Manager at Omnilife USA
Michelle Castro CaraballoMichelle Castro Caraballo
Compliance Analyst at Omnilife USACompliance Analyst at Omnilife USA