Raul Hernandez
Tracy
Summary
Dynamic and results-driven professional with extensive experience at Costco Wholesale Corp, excelling in product handling and complaint resolution. Proven ability to enhance customer satisfaction and streamline operations through effective communication and logistics planning. Recognized for maintaining high standards in inventory management and fostering team collaboration.
Professional service professional with focus on efficiency and reliability. Skilled in customer service, inventory management, and transaction processing. Known for strong team collaboration and flexibility in adapting to changing needs. Dependable in achieving results and ensuring smooth operations.
Knowledgeable Supervisor with strong background in providing great customer service and maintaining organized inventory systems. Demonstrated ability to handle customer inquiries efficiently and resolve issues promptly. Proven skills in communication and teamwork.
Overview
24
24
years of professional experience
Work History
Service Clerk
Costco Wholesale Corp
08.2004 - Current
- Assisted fellow service clerks with requested orders and product location, ensuring item accuracy.
- Maintained cleanliness and organization of dock floor to enhance showtime readiness.
- Operate EPJ/Forklift safely while accurately processing and handling Costco goods.
- Collaborated with team members to stock goods efficiently, optimizing inventory management.
- Cross-trained and provided backup support for guard station operations.
Customer Service Associate
Sears Roebuck
11.2005 - 11.2006
- Provided exceptional customer support through active listening and effective communication techniques.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve service delivery standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Service Clerk
D.O.N. Investments
08.2001 - 07.2004
- Maintained inventory of repair parts, tracking usage and ordering supplies as needed to prevent delays.
- Maintained cleanliness and sanitation standards in restrooms and common areas.
- Operated various cleaning equipment, including floor scrubbers and vacuums.
- Operated forklifts to transport materials efficiently within loading dock environment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
GED -
San Joaquin Delta College
Stockton, CA06-2009
Skills
- Product handling expertise
- Complaint handling
- Product and service sales
- Administrative support
- Shipping and receiving
- Warehousing operations
- Logistics planning
- Staff development
- Employee engagement
- Performance coaching
- Employee scheduling
Timeline
Customer Service Associate
Sears Roebuck
11.2005 - 11.2006
Service Clerk
Costco Wholesale Corp
08.2004 - Current
Service Clerk
D.O.N. Investments
08.2001 - 07.2004
GED -
San Joaquin Delta College