Raul Gopez

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Generated and printed daily financial reports to track hotel performance.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
• Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Improved operational efficiency by streamlining audit processes, reducing time spent on nightly closures.
• Trained new night auditors in audit procedures and customer service practices, enhancing team capability.

Managed all facets of the business and reported directly to the owner of the company

Handled all sales function for the company which sold surgical products to hospitals and clinics