Raul Echeveste
Dinuba
Summary
Flexible and adaptable professional with a strong background in customer service and mail processing. Known for exceptional telephone etiquette and cash management, contributing to operational efficiency and high customer satisfaction.
Overview
20
20
years of professional experience
Work History
Clerk
United States Postal Service, USPS
11.2021 - Current
- Processed incoming and outgoing mail efficiently to meet daily operational targets.
- Managed customer inquiries and resolved issues to enhance service satisfaction.
- Maintained accurate records of postal transactions using advanced software systems.
- Sorted and distributed mail according to established protocols, ensuring timely delivery.
Customer Service Supervisor
Walmart
09.2012 - 05.2020
- Supervised customer service team, ensuring adherence to company policies and procedures.
- Trained staff on effective communication techniques and conflict resolution strategies.
- Implemented process improvements to enhance customer satisfaction and operational efficiency.
- Analyzed customer feedback to identify trends and areas for improvement in service delivery.
- Coordinated scheduling to optimize workforce coverage during peak hours and special events.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Photo Lab Technician
Walmart
06.2006 - 08.2012
- Operated photo printing machinery to ensure high-quality prints and customer satisfaction.
- Maintained inventory levels of photographic supplies, minimizing disruptions in workflow.
- Assisted customers with photo orders, providing guidance on product selection and services.
- Trained new team members on lab procedures and equipment usage for operational efficiency.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
- Developed and processed film and picture CDs and restored photos using Fujifilm software.
- Managed inventory levels effectively, ordering necessary supplies proactively while minimizing excess stock on hand.
- Troubleshot equipment issues quickly and efficiently, minimizing downtime and maintaining consistent production levels.
- Ensured compliance with safety regulations through routine inspections of equipment and proper storage of chemicals.
Education
High School Diploma -
Kings Canyon Adult School
Reedley, CASkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
- Research
- Mail handling
- Processing mail
- Mail sorting
- Multitasking
- Flexible and adaptable
Timeline
Clerk
United States Postal Service, USPS
11.2021 - Current
Customer Service Supervisor
Walmart
09.2012 - 05.2020
Photo Lab Technician
Walmart
06.2006 - 08.2012
High School Diploma -
Kings Canyon Adult School