RAUL CORTADO
Vancouver
Summary
Dynamic food service professional with extensive experience at Jollibee, excelling in operations management and customer service. Proven track record in implementing HACCP compliance and cost controls, enhancing team development and morale. Recognized for resolving customer complaints effectively, leading to improved satisfaction and loyalty. Strong leadership skills drive operational excellence and quality control.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Supervisor
Pizza Hut
Burnaby, BC
12.2023 - Current
- Supervised daily food preparation and service operations to ensure quality standards.
- Trained staff on food safety practices and operational procedures.
- Monitored inventory levels to optimize stock management and reduce waste.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Resolved customer complaints promptly, ensuring high satisfaction rates.
- Coordinated team schedules to maximize productivity during shifts.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Restaurant Manager
Jollibee
DUBAI UNITED ARAB EMIRATES
01.2019 - 10.2023
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented staff scheduling to optimize labor costs while meeting service demands.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Monitored food quality and presentation, maintaining high standards of culinary excellence.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Assistant Restaurant Manager
Jollibee
LA UNION PHILIPPINES
02.2014 - 12.2018
- Led staff training programs to enhance customer service and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented employee performance evaluations to identify development opportunities and improve team dynamics.
- Coordinated daily operations, ensuring adherence to health and safety regulations for a safe dining environment.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Analyzed customer feedback to refine service offerings and enhance overall guest satisfaction.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
Education
BACHELOR OF SCIENCE IN COMMERCE - Business Management
SAINT LOUIS COLLEGE
SAN FERNANDO CITY LA UNION03-2004
High School Diploma -
SAINT JOSEPH INSTITUTE
CANDON CITY ILOCOS SUR PHILIPPINES03-2000
Skills
- Cost controls
- Performance evaluations
- HACCP compliance
- Food safety management
- Health inspections
- Customer service
- Staff leadership
- Operations management
- Team development
- Quality control
- Staff motivation
- Sales leadership
Languages
English
Professional Working
Certification
- Basic Operations Training Program, Jollibee Foods Corporation - Feb. - April 2014
- Basic Food Handling Seminar, Person In Charge Certification- January 2019
- Aman Integrated Solutions - Essential Food Safety - February 7, 2022
Timeline
Food Supervisor
Pizza Hut
12.2023 - Current
Restaurant Manager
Jollibee
01.2019 - 10.2023
Assistant Restaurant Manager
Jollibee
02.2014 - 12.2018
BACHELOR OF SCIENCE IN COMMERCE - Business Management
SAINT LOUIS COLLEGE
High School Diploma -
SAINT JOSEPH INSTITUTE