Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rauchel Kirk

Elk Grove

Summary

Dynamic customer service professional with experience at Uhaul Moving And Storage, adept at resolving inquiries and enhancing client relationships. Skilled in complaint handling and effective communication, I excel in fast-paced environments. Proven ability to train new team members and monitor feedback for service improvement, fostering loyalty and satisfaction.

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CSR

Uhaul Moving And Storage
05.2021 - 04.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed transactions accurately, ensuring timely completion of customer requests.
  • Assisted in training new team members on customer service protocols and systems.
  • Monitored customer feedback to identify areas for service improvement.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Child Caregiver

Child Action
03.2020 - 05.2023
  • Assisted children with daily activities, fostering a supportive and nurturing environment.
  • Implemented engaging educational games to enhance cognitive development and social skills.
  • Monitored children's behavior, ensuring safety and adherence to established guidelines.
  • Communicated effectively with parents regarding children's progress and daily experiences.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.

Education

Certificate - Phlebotomy

Phlebotomy Training Specialists
Sacramento, CA
05-2025

High School Diploma -

Franklin High School
Elk Grove, CA
05-2020

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • Venipuncture
  • Order of draw
  • Butterfly needle technique
  • Blood collection techniques
  • Capillary puncture
  • Medical terminology

Certification

  • Certified Phlebotomy Technician

Timeline

CSR

Uhaul Moving And Storage
05.2021 - 04.2025

Child Caregiver

Child Action
03.2020 - 05.2023

Certificate - Phlebotomy

Phlebotomy Training Specialists

High School Diploma -

Franklin High School

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Rauchel Kirk