Ratul Hassan Shajal
Greater Sudbury,Ontario
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Associate
Shwapno
Dhaka, Bangladesh
11.2023 - 06.2024
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
- Operated scanning equipment for price checks and stock replenishment.
Sales Clerk
Wholesale Club
Dhaka, Bangladesh
09.2022 - 10.2023
- Greeted customers and responded to inquiries in a professional manner.
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Performed price checks for items requested by customers when needed.
- Followed up on customer requests or concerns in a timely manner.
Education
Bachelor of Science - Computer Science & Engineering
Canadian University of Bangladesh
Dhaka, Bangladesh09-2022
Master of Science - Computational Sciences
Laurentian University
Greater Sudbury, ONSkills
- Payment Processing
- Return processing
- Customer Service
- Product display
- Shipment Processing
- Product support
Languages
English
Full Professional
Hindi
Professional
Urdu
Professional
French
Elementary
Certification
- Certified Retail Sales Associate
- Food Safety (Food Handler) Certification
- Smart Serve Retail Course
References
References available upon request.
Timeline
Store Associate
Shwapno
11.2023 - 06.2024
Sales Clerk
Wholesale Club
09.2022 - 10.2023
- Certified Retail Sales Associate
- Food Safety (Food Handler) Certification
- Smart Serve Retail Course
Bachelor of Science - Computer Science & Engineering
Canadian University of Bangladesh
Master of Science - Computational Sciences
Laurentian University
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