Overview
Work History
Skills
Languages
Certification
Volunteer
Timeline
Generic

Nourin Shahjahan

Scarborough,ON

Overview

13
13
years of professional experience
1
1
Certification

Work History

Packaging Operator

Estee Lauder
12.2022 - 08.2023
  • Increased output by optimizing the performance of packaging machinery and equipment.
  • Organized items on racks, shelves and bins to maintain established order.
  • Counted and recorded finished and rejected packaged items.
  • Utilized lean manufacturing principles in daily tasks, contributing to a reduction in operational waste without sacrificing product quality.

Customer Service Representative

Walmart
06.2010 - 09.2022
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Skills

  • Planning and Leading Activities
  • Caring and Responsible
  • Friendly and Respectful
  • Child Supervision
  • Patience and Empathy

Languages

English
Professional Working
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional

Certification

First Aid & CPR/AED level C (BL)
CSA Std. Z1210-17 – Intermediate Certificate number: 104803677
Expiry Date: 2027-02-23

Volunteer

I bring valuable experience from volunteering in school field trips

Timeline

Packaging Operator

Estee Lauder
12.2022 - 08.2023

Customer Service Representative

Walmart
06.2010 - 09.2022

First Aid & CPR/AED level C (BL)
CSA Std. Z1210-17 – Intermediate Certificate number: 104803677
Expiry Date: 2027-02-23

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Nourin Shahjahan