Rattana Khloeung
Montreal,QC
Summary
Award-winning Operations Supervisor with a 30-year track record of excellence in terminal operations and frontline logistics, seeking a P&D Manager position. Decorated with successive Bravo Zulu honors across all levels of company growth and the 2020 Canadian Award of Excellence. Adept at leading a fast-paced team of 60 package handlers to hit high-volume sorting goals. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency.
Overview
2
2
Languages
32
32
years of professional experience
Work History
Inbound Operations Supervisor
FedEx Canada
Montreal, Quebec
07.2025 - Current
- Supervised daily operations in a fast-paced logistics environment.
- Coordinated team activities to ensure timely package deliveries.
- Trained new employees on safety procedures and operational standards.
- Implemented process improvements to enhance workflow efficiency.
- Communicated effectively with team members and management regarding issues.
- Conducted regular safety audits to maintain compliance with regulations.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
Outbound Operations Supervisor
FedEx Canada
Montreal, Quebec
04.2025 - 07.2025
- Supervised daily outbound operations to ensure timely package dispatch.
- Coordinated team activities and prioritized tasks for efficient workflow.
- Ensured compliance with applicable laws and regulations related to outbound operations activities.
- Ensured compliance with company policies and regulatory requirements in operations.
- Trained new staff on procedures and safety protocols in shipping operations.
- Monitored employee performance on a daily basis to ensure adherence to quality standards.
- Conducted performance evaluations and provided feedback to team members.
- Provided coaching and feedback to employees in order to improve their productivity and job satisfaction levels.
- Maintained accurate records of employee attendance and performance reviews.
Senior Courier
FedEx Canada
Montreal, Quebec
11.2024 - 04.2025
- Delivered packages efficiently within designated routes.
- Managed parcel pickup and drop-off at various locations.
- Coordinated parcel delivery using strong time management skills.
- Coordinated with team members to optimize delivery schedules.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Communicated delivery updates with customers promptly.
- Provided excellent customer service by answering questions about delivery status.
- Assisted in resolving customer inquiries and concerns effectively.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Ensured vehicle safety and cleanliness before each shift.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Reported any accidents or incidents involving self or others immediately following incident.
Courier Driver
FedEx Canada
Montreal, Quebec
08.1994 - 10.2024
- Delivered packages efficiently across designated routes daily.
- Maintained accurate records of deliveries and pickups.
- Ensured vehicle safety and compliance with regulations.
- Collaborated with team members to optimize delivery schedules.
- Communicated effectively with customers regarding delivery status.
- Assisted in training new drivers on company procedures.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
Education
Some College (No Degree) - Mechanical Engineering
Concordia University
MontrealSome College (No Degree) - Business Administration, Accounting, Finances
UQAM
Montreal, QCSkills
- Logistics management
- Workflow optimization
- Process improvement
- Safety compliance
- Operational planning
- Employee training
- Performance evaluation
- Employee coaching
- Team leadership
- Time management
- Task prioritization
- Analytical thinking
- Conflict resolution
- Interpersonal communication
- Operations management
Languages
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Accomplishments
- Received Bravo Zulu at every level of my growth in the company.
• As a PH in my debut in 1993 with Manager Ed Zawada.
• As a courier with Steve Batsos.
• As an Operations Supervisor with Eyal Elkayam.
• Recipient of The Canadian Award of Excellence in 2020 with Victor Gonzalez.
Timeline
Inbound Operations Supervisor
FedEx Canada
07.2025 - Current
Outbound Operations Supervisor
FedEx Canada
04.2025 - 07.2025
Senior Courier
FedEx Canada
11.2024 - 04.2025
Courier Driver
FedEx Canada
08.1994 - 10.2024
Some College (No Degree) - Mechanical Engineering
Concordia University
Some College (No Degree) - Business Administration, Accounting, Finances
UQAM