Ratinder Kaur
Saint John,NB
Summary
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
3
3
years of professional experience
Work History
Customer Care Agent
IOS
06.2024 - Current
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Increased issue resolution rate through continuous training and performance evaluation.
Food Service Supervisor
Kojax Souflaki
11.2022 - 04.2024
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
Food Service Cashier
Namaste India
02.2022 - 10.2022
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Retail Sales Cashier
Joe Fresh
02.2021 - 01.2022
- Increased customer satisfaction by providing efficient and accurate checkout services.
- Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.
- Maximized transaction speed while maintaining accuracy by prioritizing tasks based on urgency, ensuring timely completion of responsibilities.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
Education
BBA - Business Administration And Commerce
Canada College
Montreal, QC08.2022
Skills
- Call center experience
- Payment Processing
- Typing Speed
- Complaint Handling
- Appointment Scheduling
- Data Entry
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Cooking
A passionate home cook who finds joy in experimenting with flavours, trying new recipes, and creating culinary delights. Cooking is like love...❤️
Timeline
Customer Care Agent
IOS
06.2024 - Current
Food Service Supervisor
Kojax Souflaki
11.2022 - 04.2024
Food Service Cashier
Namaste India
02.2022 - 10.2022
Retail Sales Cashier
Joe Fresh
02.2021 - 01.2022
BBA - Business Administration And Commerce
Canada College
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