Ratidzo Machinda
Surrey,BC
Summary
Friendly and compassionate, I have a natural ability to connect with people and provide emotional support. I have an understanding of primary healthcare practices, along with solid communication skills and attention to detail. I am focused on creating a positive impact by enhancing the well-being and comfort of those in care. My adaptability ensured high-quality care across diverse roles, from sales to reception, demonstrating a commitment to excellence and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Support Worker
KidzCan Children's Cancer Relief
Harare, Zimbabwe
02.2023 - 07.2024
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
- Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
- Coordinated transportation services for clients'' medical appointments or other essential outings.
- Conveyed critical information between patients, families, and healthcare team members effectively through clear communication channels.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Sales Associate
Starboard Cruiselines
Miami, MB
11.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Receptionist Intern
IT Solutions
Capetown, South Africa
01.2017 - 02.2018
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Improved office efficiency with accurate data entry, ensuring up-to-date information in company databases.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Managed multiple phone lines simultaneously without compromising quality of service or caller satisfaction.
Education
MBA - Business Administration And Management
University Canada West
Vancouver, None04-2027
Bachelor of Arts - International Studies
Stellenbosch University
Stellenbosch, South Africa03-2022
Skills
- Community integration
- Housekeeping tasks
- Patient care
- Physical strength
- Meal preparation
- Transportation assistance
- Emotional support
- Multitasking and organization
- Problem-solving
- Time management
- First aid and safety
- Adaptability and flexibility
Languages
English
Native or Bilingual
Certification
- First Aid Certification - American Red Cross or St John Ambulance- updated 2024
- International Computer Driving License (ICDL)- Computer Society of Zimbabwe- 2017, October
- Beauty and Promo Ambassador- Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Care Support Worker
KidzCan Children's Cancer Relief
02.2023 - 07.2024
Sales Associate
Starboard Cruiselines
11.2021 - 02.2023
Receptionist Intern
IT Solutions
01.2017 - 02.2018
MBA - Business Administration And Management
University Canada West
Bachelor of Arts - International Studies
Stellenbosch University