Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
BusinessAnalyst
Ratidzo Machinda

Ratidzo Machinda

Surrey,BC

Summary

Friendly and compassionate, I have a natural ability to connect with people and provide emotional support. I have an understanding of primary healthcare practices, along with solid communication skills and attention to detail. I am focused on creating a positive impact by enhancing the well-being and comfort of those in care. My adaptability ensured high-quality care across diverse roles, from sales to reception, demonstrating a commitment to excellence and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Care Support Worker

KidzCan Children's Cancer Relief
02.2023 - 07.2024
  • Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
  • Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
  • Enhanced patient comfort by providing personalized care and support tailored to individual needs.
  • Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
  • Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
  • Coordinated transportation services for clients'' medical appointments or other essential outings.
  • Conveyed critical information between patients, families, and healthcare team members effectively through clear communication channels.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Sales Associate

Starboard Cruiselines
11.2021 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Receptionist Intern

IT Solutions
01.2017 - 02.2018
  • Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
  • Assisted in event planning and coordination, ensuring successful execution of company functions.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
  • Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
  • Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
  • Improved office efficiency with accurate data entry, ensuring up-to-date information in company databases.
  • Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
  • Managed multiple phone lines simultaneously without compromising quality of service or caller satisfaction.

Education

MBA - Business Administration And Management

University Canada West
Vancouver, None
04-2027

Bachelor of Arts - International Studies

Stellenbosch University
Stellenbosch, South Africa
03-2022

Skills

  • Community integration
  • Housekeeping tasks
  • Patient care
  • Physical strength
  • Meal preparation
  • Transportation assistance
  • Emotional support
  • Multitasking and organization
  • Problem-solving
  • Time management
  • First aid and safety
  • Adaptability and flexibility

Languages

English
Native or Bilingual

Certification

  • First Aid Certification - American Red Cross or St John Ambulance- updated 2024
  • International Computer Driving License (ICDL)- Computer Society of Zimbabwe- 2017, October
  • Beauty and Promo Ambassador- Sales

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Care Support Worker

KidzCan Children's Cancer Relief
02.2023 - 07.2024

Sales Associate

Starboard Cruiselines
11.2021 - 02.2023

Receptionist Intern

IT Solutions
01.2017 - 02.2018

MBA - Business Administration And Management

University Canada West

Bachelor of Arts - International Studies

Stellenbosch University
Ratidzo Machinda