Rathisha Iyadurai
Montreal,QC
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking waitress with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dynamic Tutor encouraging students in varying subjects with use of creative instructional techniques. Valued educator gifted at identifying and removing roadblocks to learning. Helps students prepare for both standardized tests and future subject grades. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
4
4
years of professional experience
Work History
Cashier
Jolee Express
Montreal, QC
09.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Waitress
Restaurant Jolee
Montreal, QC
05.2022 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Home Tutor
Home
Montreal, QC
08.2020 - 06.2022
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Developed parent and student relationships by offering interactive assignments for students and parents.
- Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Reviewed class materials with students by discussing text, working out solutions to problems and reviewing worksheets or other assignments.
- Incorporated a variety of resources, including textbooks, online materials, and multimedia tools, to enrich the learning experience for students.
- Guided students through problem-solving exercises designed to build critical thinking skills essential for academic success.
- Motivated students with accurate feedback and positive reinforcement.
- Taught students remotely using online video chat platform and other delivery channels.
- Adapted instructional techniques based on individual learning styles, ensuring that each student received customized support tailored to their unique needs.
Elderly Caregiver
Chez Doris
Montreal, QC
01.2021 - 01.2022
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Assisted with daily living activities, running errands, and household chores.
Education
DEC - Health Sciences
Marianopolis College
Montreal, QC08.2024
High School Diploma -
The Sacred Heart School of Montreal
Montréal, QC06.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Written and verbal communication
- Team Leadership
- Creative Thinking
Languages
English
Native or Bilingual
French
Professional Working
Tamil
Native or Bilingual
Timeline
Cashier
Jolee Express
09.2023 - Current
Waitress
Restaurant Jolee
05.2022 - 07.2023
Elderly Caregiver
Chez Doris
01.2021 - 01.2022
Home Tutor
Home
08.2020 - 06.2022
DEC - Health Sciences
Marianopolis College
High School Diploma -
The Sacred Heart School of Montreal