Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Rathika Narmathan

MARKHAM,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Principal Consultant

CAPCO Ltd
Toronto, ON
03.2020 - Current
  • Successfully led projects as Project Manager or Program QA Lead, supporting the entire life cycle of a project from inception through completion.
  • Prepared accurate and concise reports, conveying progress, issues and solutions to senior leadership
  • Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.

Quality Assurance Technical Manager

Workplace Safety and Insurance Board (WSIB)
Toronto, ON
09.2017 - 02.2020
  • Successfully led a team of 30 professionals to cater to the technology department's needs for test automation, performance testing, and test data management across various projects
  • Recruited and developed new members and provided mentoring, training, and leadership for the team
  • Evaluated vendor proposals and contracts for IT projects and services.

Senior Technology Officer

BMO Financial Group
Toronto, ON
03.2012 - 08.2017
  • Implemented an efficient service model to concurrently manage over 30 projects, overseeing a team of approximately 70 globally distributed members focused on load, performance & stress testing
  • Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
  • Collaborated with vendors to ensure timely delivery of tools and services necessary for project completion.

Test Automation & Tools Manager

CIBC
Toronto, ON
03.2001 - 02.2012
  • Coached, mentored and trained about 10 team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Education

MBA - Executive Master of Business Administration (EMBA)

Ivey Business School, Western University
London, ON
06-2023

Computer Programming And Analysis - Database Specialization

Seneca College of Applied Arts And Technology
North York, ON
09-2021

Skills

  • Project Management
  • Quality Assurance
  • Workforce Management
  • Contract Management
  • Technology Implementation
  • Organizational Development
  • Best Practices Implementation
  • Delivery Assurance
  • Process Improvement
  • Financial Management

Affiliations

  • Served as a judge for the North American Software Testing & Quality Engineering Awards in 2019, evaluating and recognizing excellence in the Quality Assurance field
  • Consistently contribute as a judge for the Provincial DECA competition since 2022, actively supporting and recognizing the growth of young leaders in the field

Languages

English
Full Professional
Tamil
Native/ Bilingual

Accomplishments

  • Best Test Management Team of the Year (WSIB in 2019)
  • Best Test Team of the Year (Capco in 2021)

Honored at the North American Software Testing Awards for outstanding team achievements and leadership

Certification

  • Project Management Professional (PMP)
  • Certified Scrum Master (BERTEIG)

Timeline

Principal Consultant

CAPCO Ltd
03.2020 - Current

Quality Assurance Technical Manager

Workplace Safety and Insurance Board (WSIB)
09.2017 - 02.2020

Senior Technology Officer

BMO Financial Group
03.2012 - 08.2017

Test Automation & Tools Manager

CIBC
03.2001 - 02.2012

MBA - Executive Master of Business Administration (EMBA)

Ivey Business School, Western University

Computer Programming And Analysis - Database Specialization

Seneca College of Applied Arts And Technology

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Rathika Narmathan