Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Rathiijan Vivekananthan

Oshawa,ON

Summary

Dynamic and customer-focused professional with a strong background in retail sales and hospitality. Proven ability to excel in high-pressure and fast-paced environments, leveraging excellent communication and critical thinking skills to resolve client issues and manage diverse tasks effectively. Adept at both collaborative team settings and independent roles, with a commitment to continuous learning and knowledge sharing. Demonstrates a methodical approach to problem-solving and a steadfast dedication to contributing positively to organizational goals. Experienced in roles ranging from Assistant Manager at Wuba Eats to various positions in retail and restaurant settings, showcasing adaptability and a strong work ethic.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Wuba Eats
05.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted training sessions for new team members, enhancing their integration and performance.
  • Facilitated smooth daily operations by organizing workflows and addressing any immediate issues.
  • Assisted in budget management by monitoring expenditures and ensuring cost-effective practices.

Clerk

Loblaws
06.2022 - Current

• Skills and experience in handling cash, credit card payments, computer system, and cash drawers

• Applied problem-solving skills to resolve customer inquiries and disputes

• Exhibit organizational skills and discretion by handling confidential information such as financial reports and customer information such as transacting payments & processing refunds
• Providing great customer service by ensuring the store shelves are stocked and by responding to customer needs
• Maintaining and stocking product displays and shelves that meet company standards
• Ensure accurate product scanning and identify inventory needs and assist with ordering

Busser/Server

Motorino Citta
03.2023 - 01.2024
  • Write inventory reports
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards

Host/Server

ADDA Bengali Kitchen & Catering
08.2021 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

District Soccer Referee

Ontario Soccer Association
06.2019 - 12.2019
  • The referee for academy games ages 10-14 years old, Men's league 35 years old+
  • Tournaments and final games
  • Professionally conducting myself, including showing up 30 minutes in advance of the game in full uniform
  • Ensure that the playing field is safe for play and does not have any dangerous materials on it
  • Complete and submit any disciplinary reports and end-game sheets

Soccer Referee

Wexford Soccer Club
06.2017 - 09.2019

Education

Bachelor of Commerce - Global Management -

Toronto Metropolitan University
04.2026

High School Diploma -

Birchmount Park Collegiate Institute
06.2022

Skills

  • Product and service knowledge
  • Task Delegation
  • Employee Performance Evaluations
  • Cost Reduction
  • Employee Scheduling
  • Sales Reporting
  • Cost Control
  • Marketing knowledge
  • Money Handling
  • Fast Learner
  • Collaborative team work

Certification

  • Emergency First Aid - July 2017
  • Basic First Aid - June 2017
  • Bronze star (Lifeguarding) - July 2017
  • District Soccer Referee License - June 2019
  • Soccer Referee License - March 2017

Timeline

Assistant Manager

Wuba Eats
05.2023 - Current

Busser/Server

Motorino Citta
03.2023 - 01.2024

Clerk

Loblaws
06.2022 - Current

Host/Server

ADDA Bengali Kitchen & Catering
08.2021 - 09.2022

District Soccer Referee

Ontario Soccer Association
06.2019 - 12.2019

Soccer Referee

Wexford Soccer Club
06.2017 - 09.2019

Bachelor of Commerce - Global Management -

Toronto Metropolitan University

High School Diploma -

Birchmount Park Collegiate Institute
Rathiijan Vivekananthan