Rathi Devi Venkatarayappa

• Successfully integrated Microsoft Teams with enterprise telephony solutions, including third-party VoIP systems and SIP trunks, using Teams Direct Routing and SBC (Session Border Controller) configuration.
• Providing end-to-end support for users, addressing issues related to call quality, Teams performance, and collaboration tools. Onboarding and Offboarding the User in Microsoft Admin portal.
• Hardware & Software Integration: Coordinated the installation and integration of MTR hardware (including video conferencing equipment, cameras, microphones, and touch panels) and software with the company’s Microsoft 365 environment.
• Configuration & Customization: Configured and customized MTR settings based on company requirements, including room layouts, user profiles, calendar integrations, and meeting settings to provide the best user experience in various meeting scenarios.
• User Management in Active Directory and Azure License Integration assign and manage Microsoft licenses through Azure Active Directory, ensuring proper licensing for Teams and other Microsoft 365 services based on user roles and requirements.
• Upgrading any Molina Equipment that is intended to be redeployed, according to Molina specifications
• Product Support Services for Call Routing issues on both Inbound and Outbound Call Center, Call queues, Voicemail setup issues etc.
• · Use PowerShell scripting to automate routine tasks, such as bulk user creation, license assignment, and Teams policy management.
• Performed Requirement Gathering for the Change Requests
• Created process flow diagrams to document the current state and future state of the change implementation
• Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.

• Company Overview: The Ribbon Media gateway provides a proven, reliable, high-quality bridge between circuit- and packet-based networks
• · Configured and maintained Ribbon Media Gateways with implementing and maintaining enterprise voice networks, ensuring seamless inter-working between TDM and IP-based systems.
• Requirement Analysis, Enhancements estimations, review test plan, execution, automation of the corresponding features/requirements of media gateway
• New Feature Testing and Automation of the test cases, test scripts and review of test cases
• Test Setup design and implementation for performing functional testing, system testing, regression and Performance Testing on media gateway
• RCA(Root Cause Analysis) requirement analysis to media gateway field issues
• Leading the team and meeting the customer deadline with quality
• Involved in re-creating complex customer issues along with bug verification
• Received Star Award for handling Transition Project along with the testing activities efficiently

Project #1: Porter and QoS

• · Set up and managed virtual SRX instances on NFX switches in a VM environment.
• · Qualified vSRX, ported scripts for new features, analyzed and debugged issues, and reported bugs using GNATS.
• Ported new Release Line Items (RLIs) and reviewed Functional Test Plans (FTP) for implemented features
• · Implemented and supported QoS for SRX services routers running JUNOS OS for remote and branch office deployments.
• · Managed regression testing and performed manual testing for QoS features.
• · Added new test scripts to the regression suite and reviewed RLIs and FTP for feature implementations.

Project #2: 2G Branch Devices’ Qualification and SLT Branch

• · Tested Application Identification and Tracking features, including protocol and UI testing, and automated UI features using JT framework.
• · Designed test plans, topologies, and strategies for feature validation.
• · Developed test cases based on software requirements and created test plans for various RLIs.
• Platform and Tools: NFX 250, Virtual SRX Series
• Environment: Windows XP, Perl; Testing Tool: Selenium

• Implemented VOIP on SRX devices and tested some VOIP features using SIP via UI
• • Significantly contributed to development of test cases after analyzing software requirements
• Automated and tested UI (Jweb Page) for VOIP
• Mentored subordinates; and coordinated with development, product lifecycle management, and FT (Feature Test Team) engineers
• Estimated efforts for converting scripts with minimum changes, communicated, and coordinated with development and testing teams, and ported all regression scripts to suites