Rathi Sandam Kripanandam
Brampton
Summary
Dedicated customer service representative specializing in customer support, client relations, sales management, and communication. Handles high-volume work with an organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Customer Service Representative
Arise Virtual Solutions Inc.
06.2023 - Current
- Provide support to 20-30 customers per day; educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
- Identify solutions to customer issues, including defective products. refunds, store credit, and achieve customer satisfaction ratings of 91%-95% YOY
- Coordinate with a team of 10+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations.
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
Account Manager
VP Muthukumaran & Co
06.2014 - 03.2016
- Overseeing day-to-day operations
- Auditing client Books
- Ensuring statutory compliance for clients and managing Bookkeeping
- Preparation of financial reports, budgeting and auditing
- Development and implementation of systems for collecting, analyzing, verifying and reporting financial information
- Defined client needs and business requirements to meet and exceed expectations
- Communicated with clients to build strong connections and improve account strategy
- Resolved customer concerns promptly to maintain positive account relationships
- Managed client accounts to ensure customer satisfaction and retention.
School Assistant
Saraswati Vidya Mandir
05.2012 - 01.2013
- Conducted small group and individual classroom activities with students based on differentiated learning needs
- Assisted with the behavior management of students
- Communicated regularly with students and parents through student-parent meetings, etc
- Aided in the classroom when conducting curriculum-based group lessons
- Assisted teaching staff in preparing the classroom and lesson plans
- Contributed with the classroom teacher in preparing and implementing daily lesson plans
- Assisted individual students and took notice of students’ individual learning styles.
Education
Master of Computer Applications -
Sri Venkatesa Perumal college of Engineering and Technology
Andhra Pradesh, India12.2010
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Effective communication
- Cash Register Maintenance
- Customer Service Excellence
- Problem Solving Abilities
- Creative Customer Solutions
- Customer Relations
- Active Listening
- Issue Resolution
- Product Knowledge
Training
- Attended Pre-employment and workplace awareness training with Achev funded by Government of Canada’s Employment readiness program.
- Attended Virtual Cash Register Training in Achev.
- Attended virtual Customer care service Training.
- Google Cybersecurity certified by Coursera
Languages
English
Full Professional
Certification
Google Cybersecurity certified by Coursera
Additional Information
- Attended pre-employment and workplace awareness training with Achev, funded by the Government of Canada’s employment readiness program.
- Attended Virtual Cash Register Training in Achev.
- Attended virtual customer care service training.
- Google Cybersecurity certified by Coursera
Timeline
Retail Customer Service Representative
Arise Virtual Solutions Inc.
06.2023 - Current
Account Manager
VP Muthukumaran & Co
06.2014 - 03.2016
School Assistant
Saraswati Vidya Mandir
05.2012 - 01.2013
Google Cybersecurity certified by Coursera
Master of Computer Applications -
Sri Venkatesa Perumal college of Engineering and Technology
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