Open To Work
RATASHA HARRIS
N LAS VEGAS
Summary
Detail-oriented insurance professional specializing in property & casualty and life insurance. Skilled in policy interpretation and customer advocacy, effectively resolving complex inquiries and delivering empathetic support in high-stress situations. Leverages investigative skills and attention to detail to ensure fair and timely claim resolutions.
Overview
15
15
years of professional experience
Work History
Claims Adjuster
CSAA
Las Vegas
12.2024 - Current
- Investigated claims, assessed coverage and liability, prepared reports, and recommended payment or denial based on findings.
- Reviewed and adjusted claims to ensure fair and timely settlements for clients.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Investigated claim discrepancies through interviews and evidence review.
- Communicated claim decisions to clients and stakeholders, enhancing understanding and transparency.
Move-In Coordinator / Leasing Specialist
American Homes 4 Rent
01.2022 - 12.2024
- Assessed tenant eligibility and verified documentation to ensure compliance with regulatory requirements.
- Handled sensitive documentation, conducted background checks, and executed contracts with precision.
- Explained lease terms, obligations, and policies clearly — a transferable skill for explaining claims decisions.
- Addressed tenant disputes and concerns, prioritizing fairness and enhancing customer satisfaction.
Mortgage Specialist
Private National Mortgage Acceptance
01.2019 - 01.2022
- Reviewed financial documentation and verified eligibility to facilitate accurate loan processing.
- Educated clients on required documents, timelines, and compliance requirements.
- Negotiated repayment plans with delinquent borrowers to support financial recovery and build trust.
- Resolved complex customer complaints through thorough investigation and detailed documentation, ensuring customer satisfaction.
Licensed Insurance Broker
MetLife
01.2016 - 01.2019
- Clarified policy coverage, exclusions, and benefits for customers, enhancing understanding during claims-related inquiries.
- Conducted detailed reviews of client insurance programs to identify gaps and recommend appropriate coverage.
- Guided policyholders through policy changes, beneficiary updates, and documentation needs, ensuring seamless transitions.
- Collaborated with underwriters to resolve application discrepancies and clarify risk factors.
- Fostered client trust through empathetic communication, particularly during sensitive claims-related discussions.
- Maintained accurate records and ensured compliance with insurance regulations across multiple states.
Licensed Insurance Sales Agent
Ameriprise Financial
01.2011 - 01.2016
- Conducted client interviews to gather comprehensive information on financial needs, health status, and risk factors, facilitating tailored insurance solutions.
- Interpreted insurance policies and explained coverage details to clients, supporting informed decision-making during claims situations.
- Resolved customer inquiries and complaints regarding claims status, coverage disputes, and documentation issues, enhancing client satisfaction.
- Processed policy applications, endorsements, and renewals with accuracy, ensuring compliance and timely service for clients.
- Completed and submitted accurate applications for underwriting approval, ensuring compliance with regulatory standards.
Education
Bachelor of Arts - Business Administration
05-2013
Skills
- Claims intake and documentation
- Policy interpretation and coverage review
- Customer advocacy and support
- Investigation and fact-finding
- Regulatory compliance
- Dispute resolution and complaint management
- High-volume call management
- Risk assessment and eligibility review
- Cross-functional collaboration
- Data accuracy and record maintenance
- Claims Settlement
Claims Related Skills
- Claims Intake & Documentation
- Policy Interpretation & Coverage Review
- Customer Advocacy & Support
- Investigation & Fact-Finding
- Regulatory Compliance
- Dispute & Complaint Resolution
- High-Volume Call Management
- Risk Assessment & Eligibility Review
- Cross-Functional Collaboration
- Data Accuracy & Record Maintenance
Timeline
Claims Adjuster - CSAA
12.2024 - Current
Move-In Coordinator / Leasing Specialist - American Homes 4 Rent
01.2022 - 12.2024
Mortgage Specialist - Private National Mortgage Acceptance
01.2019 - 01.2022
Licensed Insurance Broker - MetLife
01.2016 - 01.2019
Licensed Insurance Sales Agent - Ameriprise Financial
01.2011 - 01.2016
University of Phoenix - Bachelor of Arts, Business Administration