Ratash Kant
Barrie,ON
Summary
Customer-focused Field Service Technician with expertise in resolving technical issues and enhancing customer satisfaction in residential settings. Skilled in troubleshooting, clear communication, and delivering professional support in dynamic environments. Committed to fostering positive experiences and effective collaboration. Eager to contribute service-oriented skills to a Customer Service Representative role.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Field Service Technician
Bell technical solutions
Bradford, Ontario
07.2022 - Current
- Installed and repaired telecommunications equipment at customer locations.
- Conducted routine maintenance on network systems to ensure optimal performance.
- Troubleshot technical issues, providing effective solutions that improved customer understanding.
- Assisted customers with inquiries, resolving service issues to enhance overall customer experience.
- Handled escalated complaints with professionalism and empathy, fostering customer satisfaction.
- Trained new representatives on company policies and customer service techniques.
Assistant Store Manager
Tim hortons
Innisfil, Ontario
10.2020 - 04.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Ensured high standards of customer service and satisfaction, enhancing customer loyalty.
- Oversaw sales activities to guarantee customers received excellent service and quality goods.
- Executed store promotions and actively engaged customers in product offerings, driving foot traffic.
- Maintained inventory by checking merchandise to determine levels.
Education
Diploma in Fitness And Health Promition - Science
Georgian College
Barrie 09.2019 - 08.2021
Skills
- Field equipment maintenance
- Technical troubleshooting
- Customer relationship management
- Customer service techniques
- Complaint handling
- Problem solving
- Documentation management
- Effective communication
Timeline
Field Service Technician
Bell technical solutions
07.2022 - Current
Assistant Store Manager
Tim hortons
10.2020 - 04.2022
Diploma in Fitness And Health Promition - Science
Georgian College
09.2019 - 08.2021