Ratanprabha Puri
Peterborough,Ontario
Summary
Detail-oriented full-time student pursuing Service Centre Assistant role in Student Housing. Proven experience in customer service and administrative support, demonstrating effective front-line communication and precise documentation skills. Capable of independent work, sound judgment, and maintaining confidentiality in dynamic campus settings.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Service Center Assistant
Trent Student Housing
Peterborough, Ontario
08.2024 - Current
- Delivered front-line support to residence students and visitors through in-person, email, and phone communication.
- Assisted students with residence operations including lockouts, key distribution, and mail handling.
- Documented student interactions and maintenance issues accurately using StarRez software.
- Maintained residence key inventory by creating packages, checking keys in and out, and reporting losses.
- Applied sound judgment and followed emergency protocols by escalating concerns to senior staff as needed.
- Ensured a clean and welcoming Service Centre environment to enhance student service experience.
- Supported operational periods such as Move-In/Move-Out and departmental inspections effectively.
- Demonstrated professionalism, confidentiality, initiative, and independence with minimal supervision.
Cashier
Esso Gas Station
Norwood, Ontario
10.2023 - 05.2024
- Greeted customers upon entry and addressed needs promptly.
- Welcomed customers, assisting in determining specific requirements.
- Operated cash register with high accuracy for cash, check, and credit card transactions.
- Maintained balanced cash drawer, ensuring precise accounting at each shift's end.
- Worked flexible schedule and additional shifts to fulfill business demands.
- Cultivated customer relationships to promote repeat business.
Team Member
Coffee Time
Norwood, Ontario
10.2023 - 03.2024
- Prepared multiple orders simultaneously during peak periods, achieving high accuracy and customer satisfaction.
- Collaborated with team to uphold clean, safe work environment, ensuring adherence to health and safety guidelines.
- Accurately managed cash register transactions, maintaining accountability for all financial activities.
- Efficiently prepared meals under time constraints, ensuring timely service during busy hours.
- Demonstrated strong multitasking skills by managing several orders at once without compromising quality.
Education
Bachelor of Science - Forensic Science
Trent University
Peterborough, Ontario01-2027
Skills
- Customer service and support
- Professional communication
- Accurate documentation
- Problem-solving and judgment
- Independent work and initiative
- Confidentiality and ethics
- Time management
- Microsoft Office proficiency
- Attention to detail
- Team collaboration
Languages
English
Full Professional
Hindi
Native/ Bilingual
Certification
WHIMIS
Timeline
Service Center Assistant
Trent Student Housing
08.2024 - Current
Cashier
Esso Gas Station
10.2023 - 05.2024
Team Member
Coffee Time
10.2023 - 03.2024
Bachelor of Science - Forensic Science
Trent University