Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ROHINI GHAG

Toronto,ON

Summary

  • Technical Project Lead | Senior Software Engineer
  • An outcome-focused leader with 8+ years of industry experience in executing complex projects, transforming client experience, and successfully managing enterprise-wide multi-year digital transformation programs.
  • Experience in delivering enterprise solutions across Telecommunications, e-Communication, e-Commerce and Financial Services in diverse geographies - Europe, North America, and Asia
  • Successfully led end-to-end Application Development, Quality Assurance, Maintenance, and Support projects through all the phases of Software Development Lifecycle (SDLC)
  • Leading an end-to-end project development in Oracle Commerce Cloud while ensuring adherence to standards through Agile methodology is substantial accomplishment.
  • Effectively managed, integrated, motivated, and built relationships with geographically diverse cross functional teams by understanding the operating styles & team dynamics.
  • Devised Strategies, defined processes, and tools best suited to each project, took initiative for automation, reusable solutions, and frameworks, contributed to practice development and knowledge sharing artifacts.
  • Excellent Communication, analytical and critical thinking skills. Ability to deliver under pressure in fast paced environment, effective prioritization, negotiation, collaboration, and conflict resolution skills.

Overview

9
9
years of professional experience

Work History

Senior Software Engineer/Technical Lead

WIPRO Limited, Xerox
10.2021 - Current
  • Enabled Xerox Parts Ordering for Xerox Authorized Service Partners (ASP)
  • ASP would be able to place emergency/Stock Orders
  • This is implemented using Oracle Commerce Cloud in Xerox
  • Demonstrated Leadership in guiding the project team through all phases of the development lifecycle, from initial planning to deployment and post launch support
  • Oversaw the project scope, timeline, and budget, ensuring alignment with business objectives and client requirements
  • Acted as a liaison between stakeholders, development teams, and other relevant parties to facilitate effective communication and collaboration
  • Leveraged deep understanding of Oracle Commerce Cloud capabilities and best practices to architect and implement robust solutions that meet business needs.
  • Teamed on development of technology roadmap spanning [Number] years.

Senior Software Engineer

WIPRO Limited
05.2020 - 09.2021

Senior Software Engineer

WIPRO Limited, COLT, City, London Telecom
09.2017 - 04.2020
  • Managed high impact OSS/BSS projects using Agile/Predictive approaches (as appropriate) which involves Customer Relationship Management, Order Management, Product Configuration of Data/Voice products, Service Assurance (Incidents/ticket management), Billing Profile, Assets, Accounts, and Contacts management
  • Overseen integration with middleware and various external systems like CPQ (Configure, Price, Quote), SharePoint, Kenan (Billing System), SAP, Address and, Customer management, Net Cracker, XNG (Network Inventory), Number management, Service Now, BI Reporting, and document handling systems
  • Worked as a Senior developer in functional transformation and decommissioning of the legacy system (Oracle Order Handling System to Siebel Order Management) which included, integration, Product modeling
  • Ensured the assigned changes were completed withing the given timelines with accuracy and efficiency
  • Managed production support and maintenance, guided team to resolve P1/P2 issues and implement business critical requirements
  • Established as critical point of contact for any production environment related decisions
  • Worked on complex development and integration requirements adhering to the proposed coding standards
  • Ability to gather and analyze customer requirements to ensure alignments with business needs
  • Translate requirements into technical specification and design solution accordingly
  • Developed Unit test cases for the functionality implemented and executed unit testing to ensure the quality and reliability of the developed solutions
  • Responsible for identifying and fixing defects in both System Integration Testing (SIT) and User Acceptance Testing (UAT) Environments, ensuring the stability and correctness of the solutions delivered.

Software Developer/Associate Consultant

ROHINI GHAG, WIPRO Limited, GlaxoSmithKline, GSK
05.2015 - 08.2017
  • GSK is a British multinational pharmaceutical company headquartered in Brentford, London
  • Started as a Siebel developer in GlaxoSmithKline account for the Project eTrack
  • It uses Siebel e-Clinical application, Siebel tools to develop the solution which helps the application to store clinical trials data in efficient manner
  • Understanding the customer requirements and the end-to-end functionality
  • Acquired good experience in application of standard software development principles
  • Was able to work as an independent team member, capable of applying judgment to plan and execute assigned tasks
  • Development area includes EAI, eScripting, Workflows and configuration, OpenUI and various elements of Siebel tools
  • As a Senior Developer, I responsible for development, support, maintenance, and implementation of a complex project module
  • Worked on Integration of Siebel with other applications using Siebel Web services
  • Acquired in-depth knowledge of Siebel Architecture, e-scripting, workflow, Integrations and various modules supporting the Clinical application
  • Was able to respond to technical queries requests from am members and customers.

ROHINI
  • GHAG Page | 2
  • Utilized features such as product catalog management, Order Management, Tax calculation, Payment Method and management, personalization, promotion engine, and integration with other enterprise systems to create comprehensive e-commerce platform
  • Ensured scalability, performance and security considerations were addressed throughout the development process
  • Knowledge to debug the OCC code(javascript, webhooks, storefront code base)to understand the root cause and propose a technically feasible solution to ensure the correct working of code
  • Enforced coding standard, design pattern and development guidelines to maintain code quality and reliability
  • Conducted regular code reviews, testing and quality assurance activities to identify and address and any deviations from established standards
  • Championed Agile principles and practices within the project team, fostering a collaborative and adaptive working environment
  • Design and Documentation: Drafted High Level Design (HLD) and Low-Level Design (LLD) documents detailing the architecture and implementation specifics of the solutions
  • Participated in the business scenario discussions and collaborated with Architects to understand the business impacts and devise appropriate solutions
  • Delivered the project on time and within budget, meeting, or stakeholder expectations
  • Celebrated Key milestones and achievements with the project team, fostering a culture of recognition and motivation.

Senior Developer

Xerox
  • In enhancement of both Siebel RTS (Remote Technical Support) and Siebel XSAT (Xerox Service Assurance Team)
  • As Senior developer at Xerox, I focusing on transitioning onsite field service activities from Siebel RTS and Siebel XSAT applications to ServiceNow, and subsequently providing hyper care support post go-live, demonstrates your significant contributions and responsibilities
  • As a Se technical development but also active involvement in supporting the transition, providing ongoing maintenance, and delivering enhancement to improve system functionality
  • Ability to analyze, troubleshoot and efficiently deliver solutions demonstrates effectiveness in driving successful projects and supporting operational needs.

Education

Master’s - Information Technology

Vellore Institute of Technology (VIT)
2018

Bachelor’s - computer science

SP College, Pune University
2014

ORACLE Certified Siebel Core Consultant | Oracle Commerce Cloud Consultant - undefined

Skills

  • Skills Summary
  • Waterfall & Agile Methodologies
  • Strategy Planning & Execution
  • Value-Added Leadership
  • Customer Relationship Management (CRM)
  • Risk & Issue Management
  • Cross-Functional Collaboration
  • Custom Software Development
  • Project Scheduling & Tracking
  • Team Building & Mentoring
  • System Integrations
  • Performance & Status Reporting
  • Client Relations & Presentations
  • Solution Architecture & Design (HLD/LLD)
  • Communication Management
  • Technical Proficiency
  • Deployments & Release Management
  • Problem Solving & Decision Making
  • Domain Knowledge
  • Testing/Quality Assurance/Support
  • Siebel CRM:
  • Siebel 151 e Communication, Siebel 161 Financial Services, Siebel 82 Oracle Customer Hub, 81 Siebel Power Communications, Siebel 81 Call Center, Siebel IP 15/IP 20, Siebel EAI, Scripting, Workflow and Configuration, Open UI, UCM, JavaScript
  • Applications/Tools: Oracle, PL/SQL, SQL Developer, SOAP UI, XML, Postman, APIs, Web Services, HP, JIR, Quality Centre, ALM, Visual Edge, Service Now, SharePoint, MS Office Suite, Microsoft Project, Azure DevOps

Accomplishments

  • Scope & Change Control
  • Business Requirements Analysis
  • Oracle Commerce Cloud: Oracle Commerce Cloud (OCC) primarily falls under the domain of e-Commerce and digital Commerce solution
  • It is Cloud-based based platform designed to enable business to create and manage online storefronts and digital marketplaces.

Timeline

Senior Software Engineer/Technical Lead

WIPRO Limited, Xerox
10.2021 - Current

Senior Software Engineer

WIPRO Limited
05.2020 - 09.2021

Senior Software Engineer

WIPRO Limited, COLT, City, London Telecom
09.2017 - 04.2020

Software Developer/Associate Consultant

ROHINI GHAG, WIPRO Limited, GlaxoSmithKline, GSK
05.2015 - 08.2017

ROHINI

Senior Developer

Xerox

Master’s - Information Technology

Vellore Institute of Technology (VIT)

Bachelor’s - computer science

SP College, Pune University

ORACLE Certified Siebel Core Consultant | Oracle Commerce Cloud Consultant - undefined

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