Jean Liévin GAKWAVU
Red Deer,Canada
Summary
Dedicated manager with 10 years experience in human resources and public administration.
Strong skills in financing, management, marketing and communication
Five years of experience in loyalty marketing
Mastering software like Microsoft Excel/Word and PowerPoint
Dedicated to offering exceptional assistance to team members and clients.
Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
.
Overview
20
20
years of professional experience
Work History
Receptionist
Pharmacie Jean Coutu
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered 50 phone promptly and directed incoming calls to correct offices.
Consultant
ManiConsulting
01.2024 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with 5 cross-functional teams to successfully deliver comprehensive solutions for clients.
Assistant Minister
Ministry Of Finances & Economic Planification
01.2018 - 12.2023
- Organized 20 mission trips that provided valuable experiences for the Minister and the Economic Team.
- Provided different departments financial goals and updates
- Representing the Minister in different government meetings
Chief of Services, Economy Regulatory Board
AREEM
01.2015 - 12.2018
- Consulting all national , regional and International Economic Partners
- Organizing 10 economy missions inside and out side of the country
- Reviewing & Implementing 75% new Economical Regulations
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Macroeconomist Agent
Ministry of Finance
01.2011 - 12.2015
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Working closely with Central Bank and other partners
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Spearheaded 6 team training initiatives, equipping agents with essential skills to excel in their roles.
Customs Auditor
Customs Department
01.2005 - 12.2011
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Increased internal control by 20% effectiveness through diligent evaluation of processes and providing recommendations for improvement.
Education
Licence - Business Administration And Management
Hope Africa University
Bujumbura, Burundi01.2010
Licence - Gestion et Administration des Affaires
Université Martin Luter King
Bujumbura, Burundi01.2002
Skills
- Administration & Human Resources
- Finances & Management
- Competences in Microsoft Excel/Word et PowerPoint
- Multilingual: French, Intermediary, English, Swahili, Kirundi , Kinyarwanda
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Office administration
- Professional demeanor
Languages
French
Native or Bilingual
English
Professional Working
Swahili
Native or Bilingual
Timeline
Receptionist
Pharmacie Jean Coutu
09.2024 - Current
Consultant
ManiConsulting
01.2024 - Current
Assistant Minister
Ministry Of Finances & Economic Planification
01.2018 - 12.2023
Chief of Services, Economy Regulatory Board
AREEM
01.2015 - 12.2018
Macroeconomist Agent
Ministry of Finance
01.2011 - 12.2015
Customs Auditor
Customs Department
01.2005 - 12.2011
Licence - Business Administration And Management
Hope Africa University
Licence - Gestion et Administration des Affaires
Université Martin Luter King
Similar Profiles
Anaïs LabatAnaïs Labat
Pharmacy Technician at Pharmacie Jean CoutuPharmacy Technician at Pharmacie Jean Coutu
John DOEJohn DOE
Étudiant En Pharmacie at Pharmacie May Bessissow et Michel Desjardins | Jean CoutuÉtudiant En Pharmacie at Pharmacie May Bessissow et Michel Desjardins | Jean Coutu
Abdul Mukit MiahAbdul Mukit Miah
Commis de plancher at Groupe Jean-CoutuCommis de plancher at Groupe Jean-Coutu