Raspreet Kaur
Surrey,BC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
A&W
01.2023 - Current
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Checking A&W updates and promotions on daily basis to commence preparation for new promo's display and not only to make aware the whole team but also to prepare them for new items
- Implement updated Food and beverage's price on Menu board, mobile application and delivery platforms like Skip the Dishes, Doordash and Uber
- Develop and implement marketing strategies among the front team to attract multiple customers
- Plan, organize, direct, control and evaluate daily operations.
- Checking reviews online and Medallia website to resolve problems that arise, such as customer complaints owing to different reasons.
- Climate meetings are done among management and team members to make sure that each and everyone is enjoying their work
- Making sure enough employees are working to provide excellent service
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered GFS appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
KOS Manager
A&W
01.2022 - 12.2022
- Making sure that all operation standards are followed properly.
- Maintaining cleanliness inside and outside the store
- Checking all delivery score rates and reviews
- Doing weekly GFS and inventory
- Doing weekly schedules
- Checking compliance and A&W exchange on daily basis for promotions and other significant update
- Maintaining positive environment at the store which incorporates climate meetings
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cashier
A&W
07.2021 - 12.2021
- Handle cash, credit or check transactions with customers
- Brew and prepare coffee
- Take food orders and provide thorough information to customers about A&W food and beverages
- Stock condiment station
- Doing cash count and cash sheets
Cashier
Burger King
09.2019 - 07.2021
- Take Drive thru orders
- Handle cash, Credit or check transactions with customers
- Issued change, receipts, refunds, or tickets
- Redeemed stamps and coupons
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
Cashier
Blenz Coffee
12.2019 - 11.2020
- Handle cash, credit or check transactions with customers
- Brew and prepare coffee
- Take food orders and provide thorough information to customers about Blenz food and drink products
- Stock condiment station
QUALITY CHECKER
06.2019 - 08.2019
- Performing routine quality assessments on incoming blueberries
- Checking blueberries quality after every 15 minutes and comparing the final products to see if standards are met
- Recommending product improvements and changes to the production processes to improve quality
- Documenting inspection findings, and completing detailed reports and performance records
- Making aware the working team on quality control processes, concerns, and standards of product quality
- Maintaining a healthy and safe working environment
IELTS Tutor
08.2015 - 04.2019
- Elaborated writing tasks and graphs
- Took Speaking interviews
- Organized Workshops
- Managed and entered all result changes into the computer system and prepared Mock tests
Education
Master of Science -
Instructional Technology for Educators
05.2021
Bachelor of Technology -
(Electronics and Communication Engineering)
04.2014
12 -
Non-Medical
05.2010
Skills
- Employee Training
- Team Development
- Inventory control and record keeping
- Safe Food Handling
- Customer Engagement
- Staff Management
- Menu development
- Decision Making
- Organization and prioritization
- Store Operations
- Staff Scheduling
- Quality Focus
- Collaboration and Teamwork
Majoracademicresearchprojects
- Industrial Training / Guru Hargobind Thermal Plant, 12/01/13, 05/01/14, Lehra Mohabbat, Disitt, Bathinda
- Embedded System Design and Programming / Netmax Technologies Private Limited, 05/01/12, 06/01/12
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
A&W
01.2023 - Current
KOS Manager
A&W
01.2022 - 12.2022
Cashier
A&W
07.2021 - 12.2021
Cashier
Blenz Coffee
12.2019 - 11.2020
Cashier
Burger King
09.2019 - 07.2021
QUALITY CHECKER
06.2019 - 08.2019
IELTS Tutor
08.2015 - 04.2019
Master of Science -
Instructional Technology for Educators
Bachelor of Technology -
(Electronics and Communication Engineering)
12 -
Non-Medical
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