Summary
Overview
Work History
Education
Skills
Professionalandpersonalskills
Achievementsandinterests
Keyprofessionalexperience
Languages
Interests
Timeline
Generic

Rasniya Karmel

Summary

Motivated professional seeking opportunity to contribute meaningfully to functioning of reputable organization and enhance leadership qualities. Skilled in efficiently managing executive schedules, travel arrangements, and coordinating meetings. Utilizes strong interpersonal skills to facilitate effective communication and collaboration among team members. Possesses extensive knowledge of office management software and administrative protocols.

Overview

21
21
years of professional experience

Work History

Social Media Analyst Volunteer

TNO – The Neighborhood Organization
09.2024 - Current
  • Monitoring social media platforms to understand followers behavior and preferences
  • Using data to guide marketing strategies, boost engagement, and increase brand visibility
  • Analyzing social media data to identify trends and insights
  • Creating reports and presentations to share with clients and management
  • Coordinating and participating TNO Events

Financial Customer Service Representative

Al Fardan Exchange
07.2022 - 06.2024
  • Company Overview: Qatar
  • Providing counter and telephone service to customers
  • Handling customers on daily basis
  • Providing a quality customer sales experience through execution of all customers transactions
  • Assisting customers and providing advice accordingly with their financial goals and meet their requirements
  • Exchange the currency accordingly the current rate
  • Achieving the Sale target on weekly basis
  • Offering various financial products and services such as savings accounts, loans, and investment opportunities
  • Processing financial transactions like deposits, withdrawals, and payments promptly and accurately
  • Identifying and assessing customer needs to achieve satisfaction
  • Establishing relationships with clients, maintaining and expanding client database
  • Preparing daily Transaction tracking sheet and update to Management
  • Qatar

Senior Marketing Executive – Loyalty (Shukran)

Landmark Group
02.2012 - 06.2022
  • Company Overview: Qatar
  • Reporting to Senior Marketing Head, my work area includes performing various practices such as
  • Handling Customer on daily basis
  • Maintain excellent customer's relation
  • Maintain MIS Reports & Nationality wise Dashboard on Monthly Basis
  • Creating Survey Templates and share with stores to get feedback from customers
  • Marketing & Loyalty Budget Plan (ATL/BTL) for the Financial Year
  • Designing Graphics when the Graphic Designer on Leave or Vacation
  • Executing & Creating marketing campaign
  • Creating content for SMS, Email & Social Media Campaigns
  • Translating Arabic Content accordingly English Content for Arabic Customers
  • Broadcasting Marketing campaign on Facebook, Insta & Google Ads
  • Lead, Facilitate & Coordinating with Digital Marketing Agencies
  • Sending SMS to targeted audience & maintaining promotion wise analysis
  • Support CRM Requests
  • Responsible for planning Marketing campaign for Targeted Shukran (Loyalty)Customers
  • Responsible for execution of promotional and branding collateral in liaise with the vendors
  • Support Vendor Invoicing till payment receive
  • Visiting Stores on weekly basis to check Shukran Branding & Shukran Enrollments
  • Handling 63 Brands (Centrepoint, Home Centre, Max…….etc)
  • Controlling Marketing Doc (Third parties' agreement)
  • To increase the business, Tie up with Cooperates, Schools etc
  • Planning 3rd party Corporate meetings, tracking the sheets and follow up the status and take actions
  • Proposed campaign ideas to management to convert churn customers (Last 12 months not shopped) to became active
  • Liaise on status updates on responsibilities to Senior Marketing Head
  • Conduct market research when business needed
  • Nationality wise customers shopping behavior data presenting to management every quarterly
  • Supporting for New store opening, Administrative task and Events on weekends
  • Preparing Events Presentation to Pre and Post
  • (Eg: Brand Visibility & Engage with Customers Events)
  • Handling 108 Influencers and inviting accordingly to Marketing Events (Eg: Fashion Show for respective Brands, New Product Launch, New Brand Launch, Biggest Sale of the Year & New Store Opening)
  • Qatar

Marketing Assistant

IT House
12.2007 - 01.2011
  • Company Overview: Sri Lanka
  • Reporting to Department Head, my work area includes performing various practices such as
  • Actively involved in maintaining invoices and customer care section
  • Selling all kind of import products including fax Machines and Scanners
  • Handling all kind of internal and external duties
  • Maintain excellent customer relations & developed customer Rapports
  • Perform full range of interior duties, receiving telephone calls, photocopy, fax, emails & correspondence Etc
  • Sri Lanka

Travel Assistant

Dana Tours & Travels
01.2004 - 05.2007
  • Company Overview: Sri Lanka
  • Reporting to Department Head, my work area includes performing various practices such as
  • Preparing vouchers and fare calculations
  • Preparation of Fare Quotation according to client's requirements
  • Advising clients on fare decision of price structures
  • Perform full range of interior duties, including receiving telephone calls, Photocopy and receiving faxes
  • Handling all types of Europe and Middle East fare Calculations
  • System Used - Amadeus – (Fluent)
  • Sri Lanka

Education

Data Science Professional Certification Course -

Careerera
Singapore
12.2024

Spoken & Written English Course -

British College of Education
Sri Lanka
02-2007

G.C.E. (A/L) - Business Accountancy

Zahira National School
Sri Lanka
01.2003

Skills

  • Organizational Abilities
  • Interpersonal Skills
  • Results-Oriented
  • Multitasking
  • Adaptability
  • Customer Service Skills
  • Microsoft Office
  • Google Doc
  • Administration and Telephone Skills
  • Exceptional communication skills
  • Persuasive skills
  • Effective problem solver
  • Sustainable decision-making
  • Ability to do Multi Task
  • Flexibility
  • Team Player
  • Time Management
  • Quick Learner
  • Online advertising
  • Visual communication
  • Customer engagement
  • CRM management
  • Conversion optimization

Professionalandpersonalskills

  • Customer Service Skills
  • Microsoft Office (Word, Excel, PowerPoint, Outlook & Microsoft Teams)
  • Google Doc
  • Administration and Telephone Skills
  • Exceptional communication and persuasive skills.
  • Effective problem solver with a sustainable decision-making approach.
  • Fluent in English, Arabic, Tamil and Sinhalese
  • Ability to do Multi Task
  • Flexibility and Team Player
  • Time Management
  • Quick Learner

Achievementsandinterests

Participated in various sports swimming, and athletics.

Keyprofessionalexperience

  • Social Media Analyst Volunteer, TNO – The Neighborhood Organization, Thorncliffe Park, Toronto, Ontario, Canada, 09/01/24, Present, Monitoring social media platforms to understand followers behavior and preferences., Using data to guide marketing strategies, boost engagement, and increase brand visibility., Analyzing social media data to identify trends and insights., Creating reports and presentations to share with clients and management., Coordinating and participating in TNO Events.
  • Financial Customer Service Representative, Al Fardan Exchange, Qatar, Qatar, 07/01/22, 06/30/24, Providing counter and telephone service to customers., Handling customers on daily basis., Providing a quality customer sales experience through execution of all customers transactions., Assisting customers and providing advice accordingly with their financial goals and meet their requirements., Exchanging the currency accordingly the current rate., Achieving the Sale target on weekly basis., Offering various financial products and services such as savings accounts, loans, and investment opportunities., Processing financial transactions like deposits, withdrawals, and payments promptly and accurately., Identifying and assessing customer needs to achieve satisfaction., Establishing relationships with clients, maintaining and expanding client database., Preparing daily Transaction tracking sheet and update to Management.
  • Senior Marketing Executive, Loyalty (Shukran) - Landmark Group, Qatar, Qatar, 02/01/12, 06/30/22, Reporting to Senior Marketing Head, my work area includes performing various practices such as handling Customer on daily basis., Maintain excellent customer's relation., Maintain MIS Reports & Nationality wise Dashboard on Monthly Basis., Creating Survey Templates and share with stores to get feedback from customers., Marketing & Loyalty Budget Plan (ATL/BTL) for the Financial Year., Designing Graphics when the Graphic Designer on Leave or Vacation., Executing & Creating marketing campaign., Creating content for SMS, Email & Social Media Campaigns., Translating Arabic Content accordingly English Content for Arabic Customers., Broadcasting Marketing campaign on Facebook, Insta & Google Ads., Lead, Facilitate & Coordinating with Digital Marketing Agencies., Sending SMS to targeted audience & maintaining promotion wise analysis., Support CRM Requests., Responsible for planning Marketing campaign for Targeted Shukran (Loyalty) Customers., Responsible for execution of promotional and branding collateral in liaise with the vendors., Support Vendor Invoicing till payment receive., Visiting Stores on weekly basis to check Shukran Branding & Shukran Enrollments., Handling 63 Brands (Centrepoint, Home Centre, Max…….etc)., Controlling Marketing Doc (Third parties' agreement)., To increase the business, Tie up with Corporates, Schools etc., Planning 3rd party Corporate meetings, tracking the sheets and follow up the status and take actions., Proposed campaign ideas to management to convert churn customers (Last 12 months not shopped) to became active., Liaise on status updates on responsibilities to Senior Marketing Head., Conduct market research when business needed., Nationality wise customers shopping behavior data presenting to management every quarterly., Supporting for New store opening, Administrative task and Events on weekends., Preparing Events Presentation to Pre and Post. (Eg: Brand Visibility & Engage with Customers Events)., Handling 108 Influencers and inviting accordingly to Marketing Events (Eg: Fashion Show for respective Brands, New Product Launch, New Brand Launch, Biggest Sale of the Year & New Store Opening).
  • Marketing Assistant, IT House, Sri Lanka, Sri Lanka, 12/01/07, 01/31/11, Reporting to Department Head, my work area includes performing various practices such as actively involved in maintaining invoices and customer care section., Selling all kind of import products including fax Machines and Scanners., Handling all kind of internal and external duties., Maintain excellent customer relations & developed customer Rapports., Perform full range of interior duties, receiving telephone calls, photocopy, fax, emails & correspondence Etc.
  • Travel Assistant, Dana Tours & Travels, Sri Lanka, Sri Lanka, 01/01/04, 05/31/07, Reporting to Department Head, my work area includes performing various practices such as preparing vouchers and fare calculations., Preparation of Fare Quotation according to client's requirements., Advising clients on fare decision of price structures., Perform full range of interior duties, including receiving telephone calls, Photocopy and receiving faxes., Handling all types of Europe and Middle East fare Calculations., System Used - Amadeus – (Fluent).

Languages

English
Full Professional
Arabic
Limited Working
Tamil
Native or Bilingual
sinhala
Native or Bilingual

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Graphic Design
  • Cooking
  • I enjoy helping others and giving back to the community
  • Blogging/Vlogging
  • Gym Workouts
  • Swimming
  • Volunteer Work
  • Fashion
  • Personal Development and Self-Improvement

Timeline

Social Media Analyst Volunteer

TNO – The Neighborhood Organization
09.2024 - Current

Financial Customer Service Representative

Al Fardan Exchange
07.2022 - 06.2024

Senior Marketing Executive – Loyalty (Shukran)

Landmark Group
02.2012 - 06.2022

Marketing Assistant

IT House
12.2007 - 01.2011

Travel Assistant

Dana Tours & Travels
01.2004 - 05.2007

Data Science Professional Certification Course -

Careerera

Spoken & Written English Course -

British College of Education

G.C.E. (A/L) - Business Accountancy

Zahira National School
Rasniya Karmel