RASNA BHAGALIA
Edmonton,AB
Summary
Adopt at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals, good planner, problem-solver, enthusiastic, quick-learner, confident and self-motivated with strong attention to detail and sound judgment focused on continuous improvement. Practical, and strategic in leading operations and teams. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager/ Training Manager
Popeyes Luisiana Kitchen
Edmonton, Canada
12.2022 - Current
- Lead in the development of team members.
- Coach and inspire team members;
- Outstanding customer service by excelling at both CAJUN Hospitality and Lagniappe;
- Ensure HACCP is completed on a daily basis and make sure that needs to be done by supervisors every single day;
- Follow drop and product availability charts according to sales projections;
- Authenticate products from supplier are checked for accuracy, quality and condition;
- Complete team member positioning prior to each shift, if acting as manager on duty;
- Delegate's duties fairly to all team members to ensure smooth operation of the station;
- Lead, direct and monitor station team members while providing a positive and enthusiastic environment;
- Lead in participation of TINY pulse by sending out 1 cheers for peers per shift;
- Ensure the cleanliness both inside and outside of the restaurant by following the travel path;
- Monitoring Steritech opportunities and brand standard requirements throughout your shift;
- Use of Daily Routine Checklist before leading the Station;
- Focus on speed, quality, and friendliness of Service while maintaining a time of ticket of 3 minutes or under;
- Properly executes, enforces, and manages all food safety and sanitation requirements and practices relating to both brand standards and government regulations;
- Ensures all security procedures are executed;
- Controlling labor and waste while managing the shift;
- Double check that all Products are stored properly (location, safety, FIFO.);
- Monitor ACR targets through the customer complaint line and regularly check Google reviews.
- Ensures that human resource policies and procedure are followed (e.g., breaks, recognition);
- Open communication with members of their team and management.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Restaurant General Manager
Popeyes Luisiana Kitchen
Emerald Hills, Edmonton, Canada
09.2021 - 12.2022
- Oversee human resources operations.
- Supplied operational assistance to various provincial sites.
- Make sure inventory management is under control
- Ensure proper health and sanitation practices
- Comfortable working in a fast-paced environment
- Consistently demonstrate 'How we work together principles' and 'Recognition Programs'
- Control operational costs and identify measures to cut waste
- Consistently coach team regarding GES (Guest Experience Survey) to meet the company's minimum of completed surveys per period and continually work with team to achieve and maintain OSAT (Overall Satisfaction) target of 80% or higher
- Promote the brand in the local community through word of mouth
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Monitored daily operations to ensure adherence to established policies and procedures.
Assistant Restaurant Manager
Tim Horton's
Thunder Bay, Canada
05.2019 - 09.2021
- Helped customer to complete purchases (customer focused mindset), Supervised and lead team
- Locate items and join reward programs to promote loyalty, satisfaction and sales numbers as customer service experience coordinator
- Resolved customers' complaints and maintained clean and tidy checkout area in very fast paced environment
- Assign workers to duties and prepare work schedule
- Train new staff, examine and report their performance
- Ensure maintenance of equipment/facility/grounds through the use of a preventative maintenance plan based on corporate standards
- Perform managerial duties if required, such as managing complaints, implementing different strategies and signing for deliveries
- Ensuring compliance with health and safety legislation
Store Supervisor
Robins Donuts
Thunder Bay, Canada
01.2017 - 05.2019
- Supervise and co-ordinate sales staff and cashiers
- Assign workers to duties and prepare work schedules
- Resolve issues that may arise, including customer request, complaints and supply shortages
- Interact with clients and staff members
Admin Executive
Stallion Fitness Zone
, India
05.2015 - 06.2016
- Managing day to day operation at work
- Resolve client's issue
- Organizing and maintaining files and records
- Answering phone calls and handling mails
- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed
Education
Human Resource Management -
Confederation College
Thunder Bay, ON, Canada05.2018
International Business Management -
Confederation College
Thunder Bay, ON, Canada05.2017
Master of Business Administration (WES Evaluated) -
Gujarat Technological University
Ahmedabad, GJ, India05.2015
Skills
- Project Management
- Microsoft Office Proficiency
- MS Excel
- MS PowerPoint
- Industry Knowledge
- Relationship Building
- Communication Skills
- Strategic Idea Development
- Time management abilities
- Crisis Management
- Collaborate cross-functionally
- Performance Management
Certification
SERVSafe Food Handler-Canada
References
Available upon request
Learningandadaptabilityskills
- Able to work independently while being optimistic, calm and confident.
- The multicultural exposure has allowed me to explore new ideas and techniques, enabling to succeed in any environment on or off the job.
Timeline
Multi-Unit Manager/ Training Manager
Popeyes Luisiana Kitchen
12.2022 - Current
Restaurant General Manager
Popeyes Luisiana Kitchen
09.2021 - 12.2022
Assistant Restaurant Manager
Tim Horton's
05.2019 - 09.2021
Store Supervisor
Robins Donuts
01.2017 - 05.2019
Admin Executive
Stallion Fitness Zone
05.2015 - 06.2016
Human Resource Management -
Confederation College
International Business Management -
Confederation College
Master of Business Administration (WES Evaluated) -
Gujarat Technological University
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