Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Rasleen Chahal

Etobicoke ,Ontario

Summary

Customer service professional with extensive experience at Subway, specializing in complaint resolution and cash handling. Demonstrated ability to enhance customer satisfaction through effective payment processing and POS operations. Recognized for reliability and teamwork, consistently improving transaction accuracy and efficiency while training new staff to uphold service standards.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Subway
09.2021 - 07.2025
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.

Customer Service Cashier

Tim Hortons
07.2018 - 08.2021
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Customer Service Cashier

Harvey's Restaurant
09.2014 - 05.2018
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service Cashier

Tim Hortons
09.2004 - 07.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Education

High School Diploma -

Khalsa College For Women
Moga India

Skills

  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • POS system operation
  • Multitasking and organization
  • Positive and professional

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Certification

Food handing

Timeline

Customer Service Cashier

Subway
09.2021 - 07.2025

Customer Service Cashier

Tim Hortons
07.2018 - 08.2021

Customer Service Cashier

Harvey's Restaurant
09.2014 - 05.2018

Customer Service Cashier

Tim Hortons
09.2004 - 07.2014

High School Diploma -

Khalsa College For Women

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Rasleen Chahal