Rasin Khan
Etobicoke
Summary
Dynamic and dedicated professional in service excellence and hospitality with CRM principles acquired through formal training. Proven ability to train staff and optimize customer satisfaction through effective communication and upselling. Skilled in optimizing operations and maintaining a warm environment to offer high-quality service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Car Detailer
Self-employeed
04.2023 - 05.2025
- Maintained car detailing equipment and supplies in optimal condition for daily demands, including carpet cleaning.
- Washed cars and trucks daily, including mobile service
- Ensured full detailed satisfaction using a pressure washer, high-quality cleaning tools and cleaning compounds,
- Clay baring each car before and deironizing the entire vehicle before buffing for paint correction with correct prep procedures, ensuring no swirls.
- Increased services through references.
Food and Beverage Attendant
Canada's Wonderland
06.2024 - 09.2024
- Trained and assisted new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout the shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Used the POS Cashier system for sales and upsold to customers
Education
Bachelor of Arts - Undeclared - Economics
Wilfrid Laurier University
Waterloo, ON09-2028
High School Diploma -
West Humber Collegiate Institute
Toronto, ON06-2024
Skills
- Customer Relationship Management (CRM): Customer segmentation, lead management, data analysis, enhanced customer engagement, and retention strategies
- Sales & Service: Upselling, effective communication, conflict resolution, and high-quality service delivery
- Training & Leadership: Staff training, team collaboration, ensuring full sanitization and enhancing customer satisfaction
- Problem-Solving & Adaptability: Identifying and resolving issues in fast-paced environments, optimizing workflows, and adapting to new systems and procedures
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Certification
- Customer Relations Management, Udemy - September, 2025
Timeline
Food and Beverage Attendant
Canada's Wonderland
06.2024 - 09.2024
Car Detailer
Self-employeed
04.2023 - 05.2025
Bachelor of Arts - Undeclared - Economics
Wilfrid Laurier University
High School Diploma -
West Humber Collegiate Institute
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