RASIM MAMMADLI
Toronto,Canada
Summary
Dynamic professional with expertise in IT support, data analysis, and hands-on client support, combining technical skills with exceptional interpersonal abilities. Experienced in delivering reliable technical solutions, conducting content analysis, and supporting small business operations. Proven track record in troubleshooting, web development, and data analytics, with a passion for continuous learning and quality improvement. Fluent in multiple languages, fostering clear and effective communication in diverse environments
Overview
5
5
years of professional experience
Work History
Support Worker and Customer Support Coordinator
2495296 Ontario LTD
01.2022 - Current
- Provided IT support, device setup, and network maintenance for home and small businesses
- Assisted with administrative tasks, software training, and household management.
- Worked closely with families and healthcare professionals to monitor clients' health and document changes, maintaining clear and accurate records of care provided
- Coordinated two Airbnb properties with eleven rooms, handling listings, guest communication, and operational tasks
- Assisted with administrative tasks, software training, and household management
Data Analytics
Accenture
01.2022 - 12.2022
- Reviewing content on social media and other digital channels reported by users or flagged by the system
- Analyzing user data to improve user experience.
- Ensured consistency and quality in digital content across platforms
- Provided constructive feedback, enhancing content effectiveness and compliance
Graphic designer
Freelancer
01.2021 - 12.2021
- Planning concepts by studying relevant and materials.
- Illustrating concepts by designing examples of art arrangement
- Preparing finished art by operating necessary equipment and software.
- Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
Tour Manager
First Travel Agency
01.2021 - 12.2021
- Managed travel, accommodations, and scheduling for seamless operations
- Led and motivated diverse teams for optimal performance.
- Controlled tour expenses while maintaining quality.
- Solved unexpected issues swiftly to keep schedules on track.
- Maintained positive relationships with venues and vendors.
Education
M.D. - Data Analytics
WSB
Katowice, Poland01.2022
Bachelor of Science - Computer Science
Baku State University
01.2017
Skills
- Technical Support & Troubleshooting
- Data Analysis & Content Review
- Web Development
- HTML
- CSS
- JavaScript
- Graphic Design
- Photoshop Image editing
- Project Coordination & Client Support
- Administrative Management
- Device setup
- Data analysis
- Critical thinking
- IT support
- Web design
- Problem-solving
- Professional boundaries
- Family caregiver education
- Ontario Driver's License
- Multilingual
- Jamf Apple device manager
- Experienced in photography, videography, and Sony Alpha gear
Volunteer Experience
- 1st European Games, MYSRA, 2015, Led a team of volunteers to deliver smooth event operations, managing schedules, delegating tasks, and ensuring high performance under tight deadlines., Fostered collaboration and effective communication, resolving challenges to support athletes, officials, and spectators., Demonstrated leadership and organizational skills in executing event logistics and protocols.
- 4th Games, ASIGOC, 2017, Led a team of volunteers to deliver smooth event operations, managing schedules, delegating tasks, and ensuring high performance under tight deadlines., Fostered collaboration and effective communication, resolving challenges to support athletes, officials, and spectators., Demonstrated leadership and organizational skills in executing event logistics and protocols.
Languages
- Fluent in English, Turkish, Russian, Azeri
- Conversational in Ukrainian and Polish
Statement
Motivated and adaptable professional with a strong foundation in IT support, Apple technology, data analysis, and small business operations. Skilled in troubleshooting, device setup, and delivering reliable technical solutions while maintaining clear communication in diverse environments. Highly consistent in personal and professional life and driven by continuous learning and growth. Passionate about technology and cultural performance, including traditional dance, bringing creativity, discipline, and dedication into every role.
Timeline
Support Worker and Customer Support Coordinator
2495296 Ontario LTD
01.2022 - Current
Data Analytics
Accenture
01.2022 - 12.2022
Graphic designer
Freelancer
01.2021 - 12.2021
Tour Manager
First Travel Agency
01.2021 - 12.2021
M.D. - Data Analytics
WSB
Bachelor of Science - Computer Science
Baku State University