Rashon Haralson
Brea
Summary
Solution-oriented Solutions Specialist known for highly productive and efficient task completion. Bring specialized skills in problem-solving, client relationship management, and technological proficiency to the table. Excel in communication, teamwork, and adaptability, ensuring seamless integration of solutions into client operations. Knowledgeable Solutions Specialist with several years of experience in sales and promotions. Flexible and focused team player with strong upselling and cross-selling abilities and effective customer engagement skills. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
17
17
years of professional experience
Work History
Solutions Specialist
Verizon
Glendora
02.2018 - Current
- Provide quality support to an average of 50 customers daily by providing services ranging from technical concerns, in-store purchases, undergrads, and converting to business accounts
- Assist with exceeding monthly company performance goals based on seasonal sales period around upgrades, pull-throughs, new lines, and accessories
- Established business/vendor accounts using Salesforce to manage and qualify candidates based on personal organization, employee size, and location
- Supported the development of new product lines by providing insights into customer needs.
Overnight Custodian
Disneyland
Anaheim
04.2024 - 08.2024
- Maintained cleanliness and sanitation standards in high-traffic areas, including restrooms, dining areas, and attractions
- Efficiently operated cleaning equipment to ensure spotless floors, carpets, and surfaces
- Managed waste and recycling programs, adhering to environmental guidelines
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Cleaned and sanitized bathrooms, shower rooms, locker rooms, and other related facilities.
Assistant Sales Manager
24-Hour Fitness
Irvine
01.2016 - 12.2019
- Provided support to General Manager in overseeing a 25+ member team
- Assisted with the development and implementation of new hire training program
- Managed POS system transactions including membership enrollments and cancellations
- Sustained position as top 5 salesmen in the district
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Established action plans for team members and helped each person attain objectives.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Enhanced sales volume through skilled support to both new and inactive customers.
Head Stock Supervisor
ALDO
Beverly Hills
01.2017 - 01.2019
- Upheld company Health and Safety Standards by organizing and maintaining two 500sqft stock rooms audited quarterly by regional teams
- Purchased and processed 50 to 2,000 units weekly ensuring packages aligned with purchase summary reports to mitigate losses in revenue from un-delivered products
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw work of stock employees processing incoming deliveries and replenishing sales floor.
- Trained new personnel on proper handling techniques and safety protocols when working with materials in the warehouse environment.
- Performed data entry into company computer system to document stock movements.
- Organized merchandise displays according to seasonal changes or promotional campaigns.
- Verified received shipments against purchase orders for accuracy and completeness.
Head Stock Supervisor
VANS
Brea
02.2008 - 12.2014
- Managed and supervised non-selling stock associates in merchandise handling
- Trained and coached stock employees in productivity and customer service standards
- Responsible for stockroom organization and shipment processing procedures
- Presented and explained work orders to team.
- Oversaw work of stock employees processing incoming deliveries and replenishing sales floor.
- Trained new personnel on proper handling techniques and safety protocols when working with materials in the warehouse environment.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
- Supervised a team of personnel responsible for stocking shelves, loading trucks, and other related tasks.
Education
Associates - Business Management
Rio Hondo Community College
Whittier, CA12.2014
Skills
- Sales Management
- Meeting/Exceeding Quota
- Customer Service
- Team Leadership
- Management
- Custodian
- Forklift
- Customer service
- Sales support
- Salesforce management
- Account management
- Performance analysis
- Team leadership
- Conflict resolution
- Time management
- Process improvement
- Employee training
- Technical troubleshooting
- Inventory management
- Data entry
- Report generation
- Health and safety
- Creative solutions
- Troubleshooting product problems
- Multi-domain programming
- SAP
- Product knowledge
- Customer relationship management
- Software troubleshooting
- Cost-benefit analysis
- Project management
Languages
English
Professional
References
References available upon request.
Timeline
Overnight Custodian
Disneyland
04.2024 - 08.2024
Solutions Specialist
Verizon
02.2018 - Current
Head Stock Supervisor
ALDO
01.2017 - 01.2019
Assistant Sales Manager
24-Hour Fitness
01.2016 - 12.2019
Head Stock Supervisor
VANS
02.2008 - 12.2014
Associates - Business Management
Rio Hondo Community College
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