Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rashneet Kaur

Winnipeg,MB

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Technical Support Advisor

Teleperformance
07.2024 - Current
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
  • Mentored junior team members, sharing best practices and improving overall team performance levels.
  • Assisted in the development of a new remote support tool that reduced average call duration significantly.
  • Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.

Customer Care Specialist

SkipTheDishes
02.2021 - 09.2024
  • Answering inquiries or investigating complaints from stakeholders regarding the online food ordering and delivery process
  • Respond to courier enquiries and/or emergencies in an efficient manner
  • Providing information to stakeholders regarding the food ordering and delivery process
  • Updating information on the SkipTheDishes network in a timely and accurate manner

Technical Support Advisor

24-7 Intouch
10.2020 - 11.2022
  • Assisted customers with various types of technical issues
  • Identifying hardware/software issue
  • Documented customer cases, complaints and inquiries
  • Diagnosing and resolving network issues
  • Providing service to customers with excellent communication skills
  • Improved overall user experience by providing personalized assistance based on individual client needs.

Education

High School Diploma -

Centennial College
Scarborough, ON
12-2019

Secondary School Certificate -

Govt. Sr. Secondary School
04.2016

Skills

  • Excellent communication
  • Time Management
  • Active listening
  • Decision-making
  • Fast Paced Learning
  • Analytical thinking
  • Teamwork
  • Problem-solving
  • Punctuality
  • Sense of urgency

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Technical Support Advisor

Teleperformance
07.2024 - Current

Customer Care Specialist

SkipTheDishes
02.2021 - 09.2024

Technical Support Advisor

24-7 Intouch
10.2020 - 11.2022

Secondary School Certificate -

Govt. Sr. Secondary School

High School Diploma -

Centennial College

Similar Profiles

CREATE PROFILE
Rashneet Kaur