RASHMI TALWAR
Mississauga
Summary
Self-motivated worker seeking to work in an organization that will enhance my horizon of knowledge and give me an opportunity to prove myself as the best candidate. Ready to mark my 100% effort at the appropriate ends. Courteous Passenger Service Agent boasting [Number] years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation
08.2024 - Current
- Passenger service agent- Air India.
- Onsite Demonstrator (OSD).
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Lead Passenger Service Agent
Swissport
01.2023 - Current
- Lead passenger service agent- Etihad.
- Passenger service agent - Sunwing, Saudia, Etihad, Arajet.
- Greeting passengers and checking their tickets and passports against the passenger list using computerised systems
- Asking security questions, allocating seats and giving out boarding cards and luggage labels
- Weighing luggage and charging the passenger extra if the luggage is overweight
- Directing passengers through security and departures
- Giving flight information and directing passengers to departure gates
- Dealing with issues from delayed, cancelled or missed flights
- Checking boarding passes at the departure gate
- Escorting people who require assistance and unaccompanied children
- Making announcements on the public address system.
Customer service agent
Byjus
01.2022 - 01.2023
Education
Wireless Networking (Post Graduate), Networking Basic, Encryption -
Lambton College
College, Mississauga09.2024
Masters of Computer Application -
Punjab Technical University
01.2021
Bachelor of Computer Application -
Punjab Technical University
PTU, India01.2019
Skills
- Altea Experienced
- Client Services
- Analytical Skills
- Problem Solving
- Decision Making
- Communication skills
- Passenger Assistance
- Customer Service Management
- Baggage handling
- Strong Organization
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Passenger Service Agent
Menzies Aviation
08.2024 - Current
Lead Passenger Service Agent
Swissport
01.2023 - Current
Customer service agent
Byjus
01.2022 - 01.2023
Masters of Computer Application -
Punjab Technical University
Bachelor of Computer Application -
Punjab Technical University
Wireless Networking (Post Graduate), Networking Basic, Encryption -
Lambton College