Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Personal Information
Certification
Timeline
Generic
Dona Perera

Dona Perera

Halifax,Canada

Summary

Knowledgeable and dedicated client service professional with extensive experience in the Moving Industry, Educational industry, Telecommunications industry and Food industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in accuracy, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Administrator

Let's Get Moving
11.2023 - 01.2024
  • Assisted the Manager in managing contracts, including drafting, reviewing, and executing franchise agreements and other legal documents
  • Providing exceptional support to our franchisees by answering inquiries, resolving issues, and addressing concerns in a timely and professional manner
  • Assisted HR with the hiring process
  • Scheduling and coordinating meetings with franchisees, legal advisors and other stakeholders franchise expos and other industry events throughout Canada and the US to represent Let's Get Moving and promote franchise opportunities
  • Applied for organizational awards
  • Conducting research and analysis to identify potential franchisees and evaluate franchise opportunities, coach, and develop franchisees to ensure that they meet company standards and provide exceptional service to our customers
  • Assisted the Manager in maintaining accurate records and reports, including franchisee data, inventory, and financial records performing other duties as assigned by the Manager.

Executive Assistant

CanSTEM Education Private School Inc.
10.2022 - 10.2023
  • Plan, organize, direct, control and evaluate daily operations
  • Supervise and train other workers and recruits
  • Guide students through the enrollment process and process their application forms
  • Create online accounts and enroll students in online platform courses
  • Guide students through OUAC (Ontario Universities' Application Centre) and OCAS (Ontario Colleges' Application Centre)-adding procedures
  • Create and send student enrollment letters for-credit courses to students and their school guidance counsellors
  • Generate day-school student report cards
  • Organize Day-school student OSR (Ontario Student Record)
  • Upload student grades in OUAC
  • Accept payments via Debit, Credit or Cash and issue receipts
  • Following up with payment pending, course work and pending documents
  • Answer telephone calls, messages, and electronic enquiries and reply to daily emails
  • Follow up with inquiries to bring in sales
  • Deal with customer complaints by providing them with the best solutions
  • Determine and establish office procedures and routines
  • Compile data, statistics and other information
  • Set up and maintain manual and computerized information filing systems
  • Design flyers
  • Type and proofread correspondence, forms and other documents
  • Work on project implementations and development strategies.

Cashier

Popeyes Louisiana Kitchen
02.2021 - 05.2022
  • Greet customers
  • Plan, organize, direct, control and evaluate the operations of the restaurant
  • Determine the restaurant services to be offered and implement operational procedures
  • Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register
  • Receive and process payments by cash, credit card or automatic debit
  • Resolve customer complaints and ensure health and safety regulations are followed
  • Wrap or place food in bags
  • Preparing side dishes
  • Accept takeout order, mobile app orders and complete general cleaning duties, such as mopping floors, counter.

Cashier

Popeyes Louisiana Kitchen
12.2019 - 08.2021
  • Greet customers
  • Plan, organize, direct, control and evaluate the operations of the restaurant
  • Determine the restaurant services to be offered and implement operational procedures
  • Establish or identify the price of goods, services or admission and tabulate the total payment required using an electronic or other cash register
  • Receive and process payments by cash, credit card or automatic debit
  • Resolve customer complaints and ensure health and safety regulations are followed
  • Wrap or place food in bags
  • Accept takeout orders, and mobile app orders and complete general cleaning duties, such as mopping floors, and counter.

Customer Service/Sales/Office Admin

Dialog Axiata PLC
03.2018 - 06.2019
  • Responding to customer inquiries involves addressing questions about products, services, plans, and billing
  • Documenting customer interactions in the company's customer relationship management (CRM) system
  • Providing information about available features, promotions, and upgrades is essential for customer awareness
  • Assisting customers with technical problems related to phone, internet, or television services is a crucial aspect of support
  • Guiding customers through basic troubleshooting steps helps them resolve issues independently
  • Complex technical issues are escalated to the appropriate support teams for in-depth resolution
  • Addressing billing inquiries and concerns ensures transparency and customer satisfaction
  • Assisting customers in understanding their bills, charges, and payment options contributes to a positive experience
  • Resolving billing discrepancies or errors is necessary to maintain accurate financial transactions
  • Assisting customers with placing new orders or upgrading services supports sales and customer satisfaction
  • Tracking and confirming order status ensures customers are informed about the progress of their requests.

Volunteer Savings Officer

People's Bank
08.2014 - 08.2015
  • Collected cash, prepared bank deposit slips, Helped students to open new bank accounts and provided the necessary information, and promoted banking products and services.

Education

DCS / DEC in Accounting (Honors) - Business Accounting

Durham College
Oshawa, ON
04.2021

CIMA UK Certificate Level in Management Accounting -

CIMA
05.2016

High School Diploma -

SeventhDay Adventist High School
Colombo, Sri Lanka
08.2015

Skills

  • Telephone Reception
  • Administrative Support
  • Database Entry
  • Meeting Coordination
  • Technical Support
  • Scheduling
  • Document Management
  • Customer Relationship Management (CRM)
  • Teamwork and Collaboration
  • Project Coordination
  • Customer Service
  • Problem Solving
  • Microsoft Office Proficiency
  • Staff Supervision
  • Attention to Detail
  • Event Coordination
  • Payment Processing
  • Multitasking

Additional Information

References are available upon request.

Languages

English - Advanced
Full Professional
Hindi - Intermediate
Limited Working
Sinhala - Fluent
Native or Bilingual
Spanish
Elementary

Personal Information

Willing To Relocate: Anywhere

Certification

Microsoft Office

Timeline

Office Administrator

Let's Get Moving
11.2023 - 01.2024

Executive Assistant

CanSTEM Education Private School Inc.
10.2022 - 10.2023

Cashier

Popeyes Louisiana Kitchen
02.2021 - 05.2022

Cashier

Popeyes Louisiana Kitchen
12.2019 - 08.2021

Customer Service/Sales/Office Admin

Dialog Axiata PLC
03.2018 - 06.2019

Volunteer Savings Officer

People's Bank
08.2014 - 08.2015

DCS / DEC in Accounting (Honors) - Business Accounting

Durham College

CIMA UK Certificate Level in Management Accounting -

CIMA

High School Diploma -

SeventhDay Adventist High School

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Dona Perera