Rashmi
Halifax
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Manager
AMAZON
London
02.2023 - 09.2025
- Managed daily operations to ensure team efficiency and productivity.
- Coordinated team schedules and assignments for optimal workflow.
- Trained new employees on company policies and procedures.
- Implemented standard operating procedures to enhance operational consistency.
- Assisted in resolving conflicts and addressing team concerns promptly.
- Conducted regular meetings to communicate updates and gather feedback.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Customer Service Representative
INTACT INSURANCE
Toronto
12.2021 - 02.2023
- Assisted customers with inquiries and policy information in a timely manner.
- Resolved customer complaints by actively listening and providing suitable solutions.
- Maintained accurate records of customer interactions for future reference and follow-up.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Some College (No Degree) - Business Administration
Loyalist College of Applied Arts And Technology
North york 01.2021 - 01.2023
Skills
- Operational management
- Strategic planning
- Standard operating procedures
- Conflict resolution
- Customer relationship management
- Team coordination
- Process improvement
- Effective communication
- Feedback facilitation
- Decision making
- Leadership development
Timeline
Manager
AMAZON
02.2023 - 09.2025
Customer Service Representative
INTACT INSURANCE
12.2021 - 02.2023
Some College (No Degree) - Business Administration
Loyalist College of Applied Arts And Technology
01.2021 - 01.2023