Rashmeet Singh
Surrey,BC
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Advisor
Goldkey Volkswagen/AUDI
05.2025 - Current
- Collaborated closely with technicians to accurately document service details in the DMS (CDK & PBS), ensuring meticulous attention to accuracy and completeness.
- Assisted in upselling recommended services and accessories, contributing to department revenue growth.
- Assessed technical issues, explained recommended services in clear, customer-friendly terms, and offered solutions over the phone when possible.
- Built customer trust by delivering empathetic service, handling challenging situations patiently, and creating positive experiences that encouraged repeat business.
- Provided expert guidance on vehicle maintenance and repair options to enhance customer satisfaction.
- Coordinated service scheduling and follow-ups, optimizing workflow and reducing customer wait times.
Service Advisor
Ford Dealership
12.2022 - 05.2025
- Delivered exceptional customer service by advising clients on routine maintenance and repairs using factory guidelines.
- Accurately recorded service orders and maintained detailed customer vehicle histories in the DMS, CDK and PBS.
- Communicated complex technical information in a customer-friendly manner to support informed decisions.
- Assisted customers in understanding service recommendations and associated costs, fostering transparency and trust.
- Resolved customer inquiries and concerns efficiently, ensuring a positive service experience.
Food Service Manager
Venice House Pizza
12.2022 - Current
- Set and enforced performance and service standards to uphold high-quality customer experiences.
- Tracked food production, meal counts, and supply costs for operational efficiency.
- Ensured full compliance with food safety, sanitation, and quality control procedures.
- Conducted regular equipment inspections to support cost-effective, safe operations.
Customer Service Representative
Burger King
08.2021 - 12.2022
- Offered assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Senior Manager
EZEE Visa Overseas Consultancy
07.2018 - 04.2021
- Maintained strong customer relationships by proactively addressing and resolving concerns.
- Oversaw opening and closing procedures to support operational consistency and team accountability.
- Handled escalations with professionalism and implemented corrective actions to retain clients.
Education
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic
Prince Albert, SK04.2022
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- CDK software
- PBS software
- appointment scheduling
- estimating costs
- service recommendations
- work order management
- labour estimation
- cash flow maximization
- clerical support
- invoice verification
- after-market and extended warranty approvals
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Service Advisor
Goldkey Volkswagen/AUDI
05.2025 - Current
Service Advisor
Ford Dealership
12.2022 - 05.2025
Food Service Manager
Venice House Pizza
12.2022 - Current
Customer Service Representative
Burger King
08.2021 - 12.2022
Senior Manager
EZEE Visa Overseas Consultancy
07.2018 - 04.2021
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic