Rashmeet Kaur
Georgetown,ON
Summary
Personable and dedicated customer service representative with extensive experience in supervision, communication, and handling public interactions. Motivated to maintain customer satisfaction and contribute to company success. Seeking a Customer Service Assistant position at Brampton Library to deliver excellent service and support community engagement.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor
Alpha covers inc.
Mississauga, Ontario
01.2023 - 07.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Collaborated with management to develop training materials for new hires.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
Customer Service Cashier(Part time)
A1 smosa and snacks
Mississauga, Ontario
03.2022 - 04.2024
- Processed customer transactions efficiently and accurately at busy snack location.
- Resolved customer inquiries and complaints with patience and professionalism.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
Production Lead
Alpha covers inc.
Mississauga, Ontario
05.2022 - 12.2022
- Coordinated team activities to meet production schedules and targets.
- Communicated effectively with team members to resolve operational issues.
- Implemented quality control checks to maintain product standards.
Education
Global Business Management - Business
Loyalist College of Applied Arts And Technology
Toronto, ON 09.2020 - 04.2022
Bachelor of Commerce - Accounting And Finance
Punjabi University
Patiala, Punjab 07.2016 - 05.2019
Skills
- Customer service
- Effective communication
- Problem solving
- Time management
- Decision making
- Documentation and reporting
- Workflow coordination
- Safety compliance
- Teamwork
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
French
Beginner (A1)
A1
Timeline
Supervisor
Alpha covers inc.
01.2023 - 07.2025
Production Lead
Alpha covers inc.
05.2022 - 12.2022
Customer Service Cashier(Part time)
A1 smosa and snacks
03.2022 - 04.2024
Global Business Management - Business
Loyalist College of Applied Arts And Technology
09.2020 - 04.2022
Bachelor of Commerce - Accounting And Finance
Punjabi University
07.2016 - 05.2019