Summary
Overview
Work History
Education
Skills
City
Timeline
Generic

RASHMEET KAUR

Brampton,ON

Summary

Analytical and detail-oriented professional with a proven track record in coordinating, planning, and supporting daily operational and administrative functions. Adept at multitasking and prioritizing tasks to ensure efficient workflow and smooth operations. Excels in an office/administrative & managerial role, leveraging strong organizational skills and attention to detail to optimize productivity and enhance overall efficiency. Committed to delivering exceptional results and providing excellent support to drive the success of the team and organization.

Overview

10
10
years of professional experience

Work History

Office Manager

Element Renovations Inc.
06.2021 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in timely manner.
  • Gathered customer feedback and used data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Managed approximately 40 plus incoming calls, email & faxes per day from the customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided frontline customer support or assistance with product and service transactions.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by depositing cheques & reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Maintained harmonious work environment & relationships.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Customer Service Representative Team Lead

Grafton Apparel Ltd
09.2018 - 03.2020
  • Opened and maintained customer accounts by recording account information
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepared product or service weekly reports by collecting and analyzing customer information.
  • Contributed to team effort by accomplishing related results as needed.
  • Managed and answered 150 plus incoming and outgoing calls & emails per day.
  • Identified and assessed customers' needs to achieve satisfaction.
  • Built sustainable relationships of trust through open and interactive communication.
  • Met personal/team sales targets and call handling quotas.
  • Assisted with placement of orders, refunds, or exchanges.
  • Placed or canceled orders.
  • Answered questions about warranties or terms of sale.
  • Acted as the company gatekeeper.
  • Suggested solutions when a product malfunctions.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
  • Coordinated closely with other department leads to address interdepartmental issues affecting customer experience outcomes efficiently.
  • Maintained detailed records of all interactions with clients, ensuring accurate data collection for future reference.
  • Played a key role in reducing call wait times by optimizing scheduling and resource allocation.
  • Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.

HR/Marketing Manager and Recruiter

SP Manpower Inc.
08.2015 - 06.2018
  • Built valuable relationships with clients.
  • Hired new employees for existing clients
  • Helped managers to create new job descriptions and update existing ones.
  • Managed all marketing for the company.
  • Helped in developing marketing strategy in line with company objectives.
  • Coordinated marketing campaigns with sales activities.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Mentored junior team members, providing guidance and support to foster professional growth and skill development.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Executed email marketing campaigns to nurture leads and convert prospects into customers.
  • Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
  • Monitored competitor activities, adapting strategies to maintain competitive advantage.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Filled positions according to company requirements
  • Screened resumes and conducted interviews.

Assistant Manager

Rebuzz Property and Management
03.2014 - 05.2015
  • Performed daily office tasks successfully, such as documenting, photocopying, faxing, mailing, and organizing filing system.
  • Answered telephones and transferred calls to appropriate staff members
  • Sorted and distributed incoming communication data, including faxes, letters, and emails
  • Monitored and maintained organization's website.
  • Interacted with organizational staff, executives, clients, vendors, and visitors on daily basis.
  • Organized scheduling of meetings, conferences, and events.
  • Coordinated agendas for meetings with visitors and clients - arranged guest and travel accommodations
  • Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards, and office keys.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained office database - retrieved and organized information for individual employees and clients
  • Purchased office equipment and supplies.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various projects/tasks.
  • Established and implemented administrative policies and procedures for office.
  • Filed and recorded corporate documentation, electronic files, inventories, and reports.

Education

Law Clerk -

Humber College North Campus
Toronto, ON

Skills

  • Spreadsheets, word processing, database management, typing speed: 50 WPMS
  • Customer service
  • Record maintenance
  • Quick Books
  • Data Entry
  • Invoices
  • Inbound/Outbound Calling
  • Inventory Control
  • Problem Solving
  • Office procedures
  • Supplies management
  • Clear oral/written communication
  • Scheduling and calendar management
  • Clerical Support
  • Credit and collections
  • Relationship Building
  • Mail handling
  • Scheduling Coordination
  • Employee Supervision
  • Conflict Management
  • Staff hiring
  • Training and coaching
  • Policy Implementation
  • Financial Reporting
  • Financial Tracking
  • Travel Coordination
  • Team Bonding
  • Documentation expertise
  • MS Office
  • Computer Skills
  • Customer Relationship Management
  • Speech Clarity
  • Active Listening
  • Client relations & retention

City

Brampton

Timeline

Office Manager

Element Renovations Inc.
06.2021 - 04.2024

Customer Service Representative Team Lead

Grafton Apparel Ltd
09.2018 - 03.2020

HR/Marketing Manager and Recruiter

SP Manpower Inc.
08.2015 - 06.2018

Assistant Manager

Rebuzz Property and Management
03.2014 - 05.2015

Law Clerk -

Humber College North Campus

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RASHMEET KAUR