Summary
Overview
Work History
Education
Skills
References
Timeline
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Rashmeen Oad

Edmonton,Alberta

Summary

As a dynamic and results-driven professional, I am passionate about creating meaningful connections and empowering individuals. I employ a proactive and systematic approach to not only meet, but also surpass objectives. I am committed to applying innovative strategies and continuous improvement to achieve and exceed organizational goals. I look forward to contributing my skills to support the organization’s growth and long-term success.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

Harvard Media
Edmonton, AB
11.2023 - 03.2025
  • Delivered exceptional service to both new and long-standing clients (including enterprise-level clients), addressing concerns promptly and devising tailored solutions to meet business growth objectives.
  • Developed and executed comprehensive digital growth strategy that optimized client acquisition, retention, and engagement, driving measurable results
  • Analyzed key performance indicators (KPIs) to assess customer engagement levels, generating detailed reports and insights to continually enhance digital marketing strategies and processes.
  • Identified upsell opportunities by aligning additional digital products and services with the evolving needs of clients, increasing account value.
  • Cultivated lasting relationships with clients through regular, empathetic communication, fostering trust and understanding of their business needs.

Customer Success Representative

Apex Creative LLC
Edmonton, AB
10.2022 - 10.2023
  • Developed strong customer relationships to encourage continuous business
  • Create/set-up and activated customer accounts
  • Monitored KPIs to assess customer engagement
  • Compiled customer feedback for cross-functional departments to improve product or service features
  • Prepared documentation, reports, and logs to identify and manage sales metrics. Continuously supported process driven activities
  • Worked directly with the sales team and the account managers to sustain client relationships

Store Supervisor

Urban Barn
Edmonton, AB
02.2022 - 03.2023
  • Dealt with customer complaints and rectified product and service issues
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions
  • Handled escalated customer concerns and emergencies in absence of manager
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance

Sales Consultant

LA Fitness
Edmonton, AB
01.2020 - 05.2022
  • Maintained accurate records of all sales activities including sales calls, presentations, and closed sales.
  • Developed and implemented strategies to meet sales quotas.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results
  • Utilized CRM software tools to track leads, manage accounts, and document conversations.
  • Gathered information from clients to create solutions that achieved business needs and desires.

Education

Bachelor of Commerce Degree -

MacEwan University
Edmonton, AB

Skills

  • Customer and Service-Oriented
  • Reliable and Punctual
  • Creative Problem Solving
  • Energetic Self-Starter
  • Excellent Communication Skills
  • Efficient and Detail-Oriented

References

References available upon request.

Timeline

Customer Success Manager

Harvard Media
11.2023 - 03.2025

Customer Success Representative

Apex Creative LLC
10.2022 - 10.2023

Store Supervisor

Urban Barn
02.2022 - 03.2023

Sales Consultant

LA Fitness
01.2020 - 05.2022

Bachelor of Commerce Degree -

MacEwan University

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Rashmeen Oad