RASHIN JOURABI
Richmond Hill,Canada
Summary
A people person with 10+ years of experience within the service management function in retail and hospitality environments. Possessing core competencies across customer service, grievance management, loyalty management and customer retention. Excellent reputation with customers as competent and helpful professional. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Motivated Warehouse Clerk with strong background in hands-on warehouse operations. Successful in processing outbound shipments, inspecting orders and documenting inventory movements. Proven history of consistently prioritizing safety by wearing protective gear and following company procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Warehouse Clerk
Amazon
03.2021 - Current
- Managing, distributing and monitoring the movement of all materials between company locations and client destinations, with due relevance to associated transportation logistics
- Assuming responsibility for keeping the existing stores and warehouses smooth and efficient, also establishing new ones while keeping close tabs on the applicable logistics and market trends / prices
- Ensuring optimal usage of all available resources to execute delivery as per schedule and within budgeted overheads, enforced budgetary guidelines, cost control and cost cutting measures
- Confirming all materials and products − new or returned − fulfilled specific logistical journey in minimal time cycle, reduced idle stock and resultant overheads.
Customer Service Officer
Canadian Tire
08.2021 - 11.2021
- Gained product knowledge and worked on initiatives to ensured increased patronage and customer loyalty to the brand
- Assisted customers by providing immediate support to their inquiries and requests and served as a valuable resource in the customer support ecosystem
- Assisted in projects that aim to improve the quality of support provided to users
- Rendered support on all tire and accessory enquiries for all customers.
Customer Service Representative
Uber
03.2020 - 05.2021
- Provided a world-class customer service experience to Uber users
- Took ownership of requests across all critical and advanced lines of business, to solve the most complicated and interesting problems users face
- Notified customers with best deals and well-researched routing options, provided exemplary service while improving customer satisfaction ratings
- Generated brand awareness and positive product impressions to increase sales.
Sales/CSR (P/T)
Chic Beauty Supply
12.2019 - 03.2020
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies
- Compiled customer feedback and recommended service delivery improvements to management.
Customer Service
Bright House Design Inc.
11.2018 - 02.2019
- Served as the first line of contact and answered queries pertaining to all services
- Answered constant flow of customer calls in a busy work environment
- Assisted customers by answering questions and fulfilling requests.
Customer Service Representative
Commercial Bank of Dubai
01.2009 - 12.2017
- Tracked trends in customer communications and appraised Line Manager of the same, in addition to duly reporting escalations, legal and customer safety cases
- Investigated customer complaints and followed up with stakeholders to ensure timely resolution and customer satisfaction
- Conducted customers data verification calls, welcome calls, and lead qualification calls.
Customer Service Representative
Dnata Ground Handling Dubai Airport
01.2004 - 01.2009
- Provided quality passenger and customer services and Maintain the highest standards of safety and security at all times
- Handled Check in - Boarding - Transfer Desk & Deportee / Followed airline Standard Operating Procedures (SOP's)
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Comply with Dnata Standard Operating Procedures (SOP's)
- Developed a rapport with customers and made recommendations to management to improve customer experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Working Amadeus system as dedicated staff for Qatar Airways.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Business Administration -
Corllins University
Skills
- Customer Service
- Record Management
- Grievance Management
- Loyalty Initiatives
- Team Management
- Materials Transport
- Shipping Documentation
- Record Preparation
Certification
- Customer Service Certificate
- Problem Solving and Teamwork Certificate
- Business Continuity Management Certificate
Prior Work Experience
- Customer Service Representative, Qeshm Travel and Tourism, Dubai, UAE, 01/01/01, 01/01/04
- Customer Service Representative, Ozzie Opportunities Company, Dubai, UAE, 01/01/00, 01/01/01
- Customer Service Representative, Al Rais Travel and Tourism, Dubai, UAE, 01/01/95, 01/01/00
- Customer Service Clerk, Al Mulla Group, Visa and Tourism Company, Dubai, UAE, 01/01/94, 01/01/95
Languages
English
Professional Working
Timeline
Customer Service Officer
Canadian Tire
08.2021 - 11.2021
Warehouse Clerk
Amazon
03.2021 - Current
Customer Service Representative
Uber
03.2020 - 05.2021
Sales/CSR (P/T)
Chic Beauty Supply
12.2019 - 03.2020
Customer Service
Bright House Design Inc.
11.2018 - 02.2019
Customer Service Representative
Commercial Bank of Dubai
01.2009 - 12.2017
Customer Service Representative
Dnata Ground Handling Dubai Airport
01.2004 - 01.2009
Bachelor of Business Administration -
Corllins University
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