Rashika Singh
Sacramento
Summary
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Dignity Health
Rancho Cordova
09.2024 - Current
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Answered incoming calls in a professional manner.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Patient Service Representative
Medical Vision Technology
Sacramento
09.2019 - 09.2024
- Provided guidance and advice on best practices related to scheduling initiatives.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Scheduled and confirmed appointments.
- Developed and maintained positive relationships with customers through effective communication.
- Gathered information to produce accounts payable reports for review.
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Maintained a clean and organized reception area.
Education
Diploma - MOR
Cambridge Junior College
Woodland, CA04-2017
High School Diploma -
Esparto High School
Esparto,CA06-2013
Skills
- Appointment scheduling
- Patient registration
- Medical records management
- HIPAA compliance
- Billing inquiries
- Customer service
- Communication skills
- Conflict resolution
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Data entry
- Call handling
- Office organization
- Directing callers
- Clinical data entry
- Appointment confirmation
- Medical insurance
- Eligibility determination
- Electronic health records
- Medicaid
- Front desk supervision
- Reception management
- Routing lab results
- Verbal and written communication
- Office administration
- Appointment reminders
- Check-in coordination
- Phone etiquette
- Insurance verifying
- Patient follow-up
Timeline
Patient Service Representative
Dignity Health
09.2024 - Current
Patient Service Representative
Medical Vision Technology
09.2019 - 09.2024
Diploma - MOR
Cambridge Junior College
High School Diploma -
Esparto High School
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