Rashik Dahal
Oshawa,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Project Support Officer
Third Eye Tech Pvt Ltd.
03.2023 - 09.2023
- Reduced project completion time through effective use of resources and prioritization of tasks.
- Managed budgets and financial reporting, contributing to cost-effective decision making within project scope.
- Create and Maintain Documentation for IT project including technical specification, training material and user
manual. - Participated in QA activities to ensure project meets predefined standard and requirements.
Customer Success Manager
Sushi DAO
05.2021 - 03.2023
- Proficiency in guiding users through the onboarding process, ensuring a seamless transition and understanding of the products and services.
- Nurturing customer relationships, identifying opportunities for upselling or cross-selling, and contributing significantly to revenue growth.
- Problem-solving skills and a strong ability to address and resolve customer issues promptly and effectively.
- Effectively Organized community meetup and help grow the community significantly over different social media platforms. (Twitter and Discord)
- Supported developer team on testing and launching of the new swap and lend products deployed across multichain (Ethereum, Arbitrum etc.)
- Providing support to end users to resolve some of the issue directly through contracts via etherscan and other
block explorer ( Proficient in using contracts on chain if the user interface is geo blocked or having trouble)
Delivery Associate
Posti OY
05.2013 - 12.2020
- Delivering Posts, Letter, Newspaper and Parcel in morning or day time.
- Sorting of the letter and parcel for delivery in the warehouse.
Social Media Manager
Wicketnepal.com
03.2018 - 07.2019
- Lead the Growth of Wicketnepal.com presence across different social media platforms specially in Facebook
in its formative Year. - Online and onsite reporting of cricket matches including Nepal’s First ever ODI against Netherlands in
Amsterdam. - Writing Articles and Match reports.
Computer Teacher
ROSAM English Boarding School
02.2010 - 07.2011
- Taking both Theoretical and practical classed for Grade 5 to Grade 8 Students.
- Setting up exams and taking assessment of the student progress
Education
BBA - Business Information Technology
Haaga-Helia University of Applied Sciences
Helsinki, Finland 01.2015 - 04.2020
Skills
Performance Tracking
Requirements Gathering
Documentation Management
Complaint resolution
Report Generation
Critical thinking abilities
Teamwork and Collaboration
Timeline
Project Support Officer
Third Eye Tech Pvt Ltd.
03.2023 - 09.2023
Customer Success Manager
Sushi DAO
05.2021 - 03.2023
Social Media Manager
Wicketnepal.com
03.2018 - 07.2019
BBA - Business Information Technology
Haaga-Helia University of Applied Sciences
01.2015 - 04.2020
Delivery Associate
Posti OY
05.2013 - 12.2020
Computer Teacher
ROSAM English Boarding School
02.2010 - 07.2011