Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rashida Hatcher

Vallejo

Summary

Certified Nursing Assistant and Medication Aide with experience in assisted living and memory care communities as well as home health, seeking a position where I can utilize my caregiving and clinical skills to bring compassionate care and support to residents.

Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medication Technician/Caregiver

Legacy Senior Living/Harbor at Douglasville
04.2025 - Current
  • Under the direction of the Nurse Manager, safely administer oral, topical and inhaled medications to residents in accordance with physician orders and facility protocols, ensuring compliance with state and federal regulations.
  • Maintain detailed medication records, including documentation of dosages, times and resident responses, supporting accurate and legal medication administration.
  • Monitor resident reactions to medications and promptly report adverse reactions or concerns to nurse manager.
  • Blood Glucose testing and subcutaneous insulin administration.
  • Obtain and document vital signs, weights and measuring and recording inputs/outputs.
  • Provide support with activities of daily living, including bathing, oral care, dressing, feeding, toileting, ambulating, turning and repositioning residents in accordance with patient care plans.
  • Use durable equipment for lifting, transferring, repositioning and transporting residents.
  • Adhere to infection control protocols, ensuring and safe and compliant healthcare environment.

Business Office Manager

THE RESERVE AT PEACHTREE CITY
08.2023 - 01.2025
  • Under the direction of the Executive Director, prepared resident leases and maintained resident and employee files.
  • Processed semi-monthly payroll, ensuring timely and accurate compensation to employees.
  • Collected and recorded monthly resident rent payments and managed resident accounts.
  • Managed and reconciled petty cash and company credit card charges.
  • Prepared and maintained monthly, quarterly and annual operational reports
  • Provided administrative support to Executive Director
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices and state and federal regulations.
  • Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
  • Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Provided backup coverage for receptionist, greeting and assisting visitors and answering and transferring multiple phone lines.

Certified Medication Aide/Elderly Caregiver

HEARTIS SENIOR LIVING BUCKHEAD
01.2023 - 08.2023
  • Under the direction of the Nurse Manager, accurately and safely administered daily medications to 30+ residents in assisted living and memory care community.
  • Worked in cooperation with other medical professionals to establish consistent and comprehensive care plans
  • Kept detailed records of medication dosages and times via QuickMAR.
  • Tracked and documented resident’s vitals, and weights reporting any concerns to the RCC and/or Wellness Director.
  • Helped to maintain a hygienic work environment by following all health and safety standards
  • Provide support with activities of daily living, including bathing, oral care, dressing, feeding, toileting, ambulating, turning and repositioning residents in accordance with patient care plans.
  • Use durable equipment for lifting, transferring, repositioning and transporting residents.
  • Adhere to infection control protocols, ensuring a clean, safe and compliant healthcare environment.

Home Health CNA

CONTRA COSTA COUNTY IN HOME SUPPORT SERVICES
08.2022 - 01.2023
  • Provided one-on-one assistance with activities of daily living to client with limited mobility, including feeding, bathing, grooming, dressing, toileting, oral care and transferring.
  • Maintained a clean living environment by performing cleaning tasks.
  • Prepared meals and assisted with feeding.
  • Monitored and recorded vital signs and weight.
  • Communicated in writing and verbally with client’s medical team and family, making them aware of any changes in client’s condition and provided input for changes to client’s care plan.
  • Provided emotional support to client by listening, going on outings and exhibiting empathy.

Resident Care Coordinator/Lead Medication Aide

Phoenix Senior Living
05.2022 - 10.2022
  • Under the direction of the Nurse Manager, coordinated care and the administration of medication to residents in an assisted living and dementia care setting.

    Coordinated staffing to ensure community was properly staffed at all times according to state and company regulations.

    Communicated with nurse manager, families, physicians and care partners regarding resident's daily activities as well as changes to conditions and documented said communications.

    Assisted nurse manager with resident care plans and employee performance evaluations.

    Reviewed care staff's daily documentation of resident care.

    Assisted residents with activities of daily living (ADL's) including hygiene, grooming, bathing, oral care, toileting, ambulation and transferring, participated in planned life-enrichment activities and outings with residents.

    Administered daily medications and treatments adhering to the 7 Rights of Medication Administration.
  • Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
  • Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
  • Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes
  • Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
  • Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
  • Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.

Assistant Community Manager

Aperto Property Management
06.2020 - 12.2021
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Met with residents to gather information and develop effective solutions.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

Education

Associate - Human Behavioral Studies

Berkeley City College
Berkeley, CA
01.1999

Skills

  • QuickMAR
  • Paycom
  • Microsoft Office Suite
  • Medication administration
  • Excellent oral and written communication
  • Problem solving
  • Team collaborator

Certification

CNA/CMA License: #CN0030081961

Timeline

Medication Technician/Caregiver

Legacy Senior Living/Harbor at Douglasville
04.2025 - Current

Business Office Manager

THE RESERVE AT PEACHTREE CITY
08.2023 - 01.2025

Certified Medication Aide/Elderly Caregiver

HEARTIS SENIOR LIVING BUCKHEAD
01.2023 - 08.2023

Home Health CNA

CONTRA COSTA COUNTY IN HOME SUPPORT SERVICES
08.2022 - 01.2023

Resident Care Coordinator/Lead Medication Aide

Phoenix Senior Living
05.2022 - 10.2022

Assistant Community Manager

Aperto Property Management
06.2020 - 12.2021

Associate - Human Behavioral Studies

Berkeley City College

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Rashida Hatcher