Rashid Chowdhury
Kamloops
Summary
Energetic and guest-focused professional with over 3 years of experience in hospitality and operations management. Proven ability to deliver outstanding guest experiences, resolve challenges with a positive attitude, and thrive in fast-paced environments. Adept at team leadership, multitasking, and ensuring high service standards. Passionate about building a welcoming atmosphere and fostering strong team dynamics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager – Operations & Customer Service
Sparkle Cleaning Co.
02.2024 - 09.2024
- Handled all customer inquiries, sales calls, and service coordination with a focus on client satisfaction.
- Implemented quality control procedures to ensure consistent service excellence and address issues quickly.
- Led strategic changes to increase client retention and boost revenue.
- Trained staff and monitored performance to ensure standards were met across all cleaning assignments.
Operations Manager
Avenue Enterprises Holding Ltd.
02.2023 - 09.2024
- Managed day-to-day operations for a vacation rental company with 25+ short-term units across Kamloops.
- Supervised, trained, and onboarded a team of 7–10 cleaners and maintenance staff with automated systems and checklists.
- Ensured seamless guest experiences by promptly handling complaints, enhancing reviews, and maintaining quality standards.
- Maintained strong relationships between employees and upper management, driving team morale and motivation.
- Oversaw inventory, supply orders, and property readiness with close attention to detail.
Guest Service Representative
Wingate by Wyndham / Rodeway Inn
03.2022 - 02.2023
- Managed front desk operations, including guest check-ins/outs, special requests, and billing.
- Worked collaboratively with housekeeping and laundry staff to ensure room readiness and guest satisfaction.
- Delivered excellent service in a fast-paced setting, resolving issues with professionalism and care.
- Maintained records and processed payments using hotel software systems.
Education
Bachelor of Business Administration -
Thompson Rivers University
Kamloops, BC05.2025
Higher Secondary School Certificate - undefined
St. Joseph Higher Secondary School
01.2020
Skills
- Guest Service & Front Desk Operations
- Complaint Handling & Problem Solving
- Staff Supervision & Training
- Multitasking & Time Management
- Hospitality Software & Microsoft Office
- Strong Communication & Teamwork
- Inventory & Quality Control
- Adaptable, Responsive, and Detail-Oriented
- Customer service
- Team leadership
- Operations management
- Decision-making
Certification
- Advanced Customer Service Techniques
- Effective Leadership and Team Management
Languages
English
Full Professional
Hindi
Professional Working
Urdu
Limited Working
Bengali
Full Professional
Timeline
Manager – Operations & Customer Service
Sparkle Cleaning Co.
02.2024 - 09.2024
Operations Manager
Avenue Enterprises Holding Ltd.
02.2023 - 09.2024
Guest Service Representative
Wingate by Wyndham / Rodeway Inn
03.2022 - 02.2023
Higher Secondary School Certificate - undefined
St. Joseph Higher Secondary School
Bachelor of Business Administration -
Thompson Rivers University
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