Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
Generic

Rashi Chawla

Surrey,BC

Summary

Dynamic Cleaning Supervisor with a proven track record at Dexterra, excelling in client relations and quality assurance. Expert in scheduling and planning, I foster teamwork and enhance operational efficiency, consistently exceeding client expectations. Skilled in recruitment and chemical handling, I ensure high service standards and a safe, clean environment.

Qualified Cleaning Supervisor with proven ability to manage and lead cleaning teams effectively. Demonstrated success in maintaining high standards of cleanliness and safety in diverse environments. Efficiently used attention to detail and problem-solving skills to address challenges and improve processes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cleaning Supervisor

Dexterra
11.2023 - Current
  • Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
  • Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.

Cleaning Supervisor

Best Personnel
05.2022 - 11.2023
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Recruited, trained, and onboarded new cleaning staff to ensure high service standards and operational efficiency

    Supervised and coordinated daily tasks of cleaning personnel to maintain productivity and quality of work

    Conducted regular site inspections to verify compliance with cleanliness, hygiene, and safety protocols

    Assessed facility needs and recommended additional services, including repairs, painting, or equipment replacement

    Provided hands-on support to cleaning staff, assisting with duties during high-demand periods or staffing shortages

    Developed and maintained detailed work schedules to ensure adequate coverage and timely completion of tasks

Cleaner

Best Personnel
10.2021 - 04.2022
  • Used time management and efficient cleaning methods to meet deadlines.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Emptied trashcans and transported waste to collection areas.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.

Cleaner

Dexterra
03.2021 - 10.2021
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Removed trash, debris and other waste materials from premises.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Education

BBA - Operations Business Management

British Columbia Institute of Technology
Burnaby
06-2024

Bachelor of Arts - Computer Management

Lovely Professional University
Jalandhar , Punjab
07-2017

Skills

  • Health and safety
  • Chemical handling
  • Scheduling and planning
  • Recruitment and hiring
  • Waste management
  • Client relations
  • Schedule management
  • Workload prioritization
  • Invoicing
  • Quality assurance
  • Job tracking
  • Task delegation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of ten staff members.
  • Resolved product issue through consumer testing.
  • Achieved good results through effectively helping with task.

Languages

English
Full Professional
Punjabi
Elementary
French
Elementary

Certification

  • IFA
  • WHMIS
  • Naloxone


Interests

  • Reading
  • Backpacking and Hiking
  • Volunteer Travel
  • Dancing
  • Gym Workouts

Timeline

Cleaning Supervisor

Dexterra
11.2023 - Current

Cleaning Supervisor

Best Personnel
05.2022 - 11.2023

Cleaner

Best Personnel
10.2021 - 04.2022

Cleaner

Dexterra
03.2021 - 10.2021

BBA - Operations Business Management

British Columbia Institute of Technology

Bachelor of Arts - Computer Management

Lovely Professional University

Similar Profiles

CREATE PROFILE
Rashi Chawla