Rashell Stogden
Lakehead,CA
Summary
Results-driven General Manager with expertise in enhancing guest satisfaction and streamlining operations. Proven ability to resolve complex issues while managing budgets effectively.
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager
Trail IN RV & Campground
06.2023 - 03.2026
- Streamlined daily operations to enhance guest experience and satisfaction.
- Developed and implemented strategic marketing initiatives to increase campground occupancy.
- Oversaw daily operations, ensuring efficient campground management and high customer satisfaction.
- Implemented process improvements that reduced operational delays and increased efficiency.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and refund transactions accurately.
- Resolved complex customer issues, ensuring satisfaction and loyalty.
- Monitored pool area to ensure safety and compliance with health regulations.
- Ensured cleanliness of outdoor areas by collecting litter and debris on a regular basis.
- Accomplished multiple tasks within established timeframes.
House Manager
Lago Del Sol
04.2015 - 05.2023
- Coordinated daily operations to ensure seamless guest experiences and high service standards.
- Developed and implemented standard operating procedures for housekeeping and maintenance tasks.
- Managed scheduling
- Managed daily household operations, ensuring smooth functioning of all activities.
- Oversaw maintenance and repairs, ensuring safety and comfort within residence.
- Maintained financial records, managing budgets for household expenses effectively.
Education
Bachelor of Business - Customer Service / Business
Shasta College
Redding, CA12.2026
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Customer relations
- Customer relationship management
- Administrative skills
- Client relations
- Schedule management
- Vendor relationships
Timeline
General Manager
Trail IN RV & Campground
06.2023 - 03.2026
House Manager
Lago Del Sol
04.2015 - 05.2023
Bachelor of Business - Customer Service / Business
Shasta College