Rasheed Bamidele Musa
Saint,Canada
Summary
Results-driven IT Technical Support Engineer with 6 years of experience providing exceptional technical assistance to clients and users. Holds a Bachelor's degree in Computer Science. Skilled in Windows-based server OS, cyber security concepts, and active collaboration with cross-functional teams. Proven track record of diagnosing, troubleshooting, and resolving complex technical issues in a timely manner. Adept at delivering top-tier customer service while managing IT infrastructure, software installations, and network configurations. Proficient in a wide range of operating systems, hardware, and software applications. Excellent communicator with the ability to convey technical information clearly to both technical and non-technical audiences.
Overview
5
5
years of professional experience
Work History
IT Technical Support Engineer
Medical Partners Ltd
Lagos, Nigeria
04.2021 - 06.2023
- Provided phone, email, and chat support for assigned accounts
- Diagnosed and resolved IT infrastructure, security, and networking issues
- Liaised with cross-functional teams to ensure effective issue resolution
- Managed customer communication and expectations
- Escalated critical issues to Technical Support Manager
- Collaborated on comprehensive solutions
- Participated in on-call rotation for the product team.
IT Technical Specialist
Newgate Medical Services Ltd
Lagos, Nigeria
12.2018 - 03.2021
- Managed Software Application and Technology testing
- Oversaw internal IT structure and Data security
- Provided hardware and software maintenance
- Achieved 90% first-level resolution for user requests
- Supervised other IT technicians and managed projects
- Handled User Access administration and reports.
Education
Bachelor of Science - Computer Science
Yaba College of Technologies
Lagos, Nigeria10.2018
Associate of Science - Computer Science
Yaba College of Technologies
Lagos, Nigeria09.2015
CC Certificate - Cyber Security
(ISC)2
Virginia, United States09.2023
Microsoft Azure AZ-900 - Cloud Computing
Microsoft
Washington, United States08.2023
ITIL V4 Foundation Practitioner (In View) -
ITIL V4 Foundation Practitioner
Skills
- Very comfortable with network system administration
- Experienced in database management using SQL
- Skilled in: Active Directory, Group Policy, Networking/Layers, Virtualization
- Expertise in: Anti-virus/Firewall rules/policy, Security software, SaaS Technology
- Technical Troubleshooting
- Familiar with: Azure, Secure machine-to-machine communication, Windows Server administration
- Comfortable with various Wireless System Networks simulators
- Problem-Solving
- Critical Thinking
- Interpersonal Communication
- Data Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
IT Technical Support Engineer
Medical Partners Ltd
04.2021 - 06.2023
IT Technical Specialist
Newgate Medical Services Ltd
12.2018 - 03.2021
Bachelor of Science - Computer Science
Yaba College of Technologies
Associate of Science - Computer Science
Yaba College of Technologies
CC Certificate - Cyber Security
(ISC)2
Microsoft Azure AZ-900 - Cloud Computing
Microsoft
ITIL V4 Foundation Practitioner (In View) -
ITIL V4 Foundation Practitioner
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