Rasheedat Muse
Primary Food Processor
Ibadan, Nigeria
Summary
I am an energetic , fast learner and goal getting team-player with ability to work independently and as a member of a team.
Currently self employed but can deploy my skill set towards enhancement of the bottom line for my would be corporation.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Work From Home Agent
Self Employed ( E-Commerce and farm produce merchant/processor)
Ibadan, Oyo State
06.2018 - Current
- Supported production needs by performing routine tasks using standard procedures and HCCAP guidelines
- Carefully packaged finished products and prepared for shipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used equipment properly to avoid workplace hazards or injuries.+
- Train, supervises and motivates my support staffs on HACCP and GHP standards.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Responded to website and email inquiries within [Number] business days to maintain customer satisfaction and generate positive reviews.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints in a timely manner.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
Youth Corps Staff
Central Bank of Nigeria
Lagos, Nigeria, Lagos State
08.1997 - 07.1998
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve smooth organizational operations of all Central Bank branches
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization, great work ethics and effective communication skills
- Participated in team-building activities to enhance working relationships.
Industrial Training IT Staff
Afribank of Nigeria PLC
Lagos , Nigeria, Lagos State
07.1993 - 06.1994
- Demonstrated respect, friendliness and willingness to help wherever needed as part of the Corporate Branch team.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to corporate clients and handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Post Graduate Diploma - Management Studies
University of Calabar
Lagos Centre 07.1999 - 08.2000
Higher National Diploma - Advanced Business Administration
Ogun State Polytechnic
Abeokuta, Nigeria 09.1994 - 07.1996
Ordinary National Certificate - Business Administration
Ogun State Polytechnic
Abeokuta , Nigeria 08.1991 - 06.1993
Skills
Compliance scorecards
Customer Inquiry Management (CIM)
Account services
Interaction documentation
Customer retention
Certification
Certificate in Computer Studies October 1999
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Work From Home Agent
Self Employed ( E-Commerce and farm produce merchant/processor)
06.2018 - Current
Post Graduate Diploma - Management Studies
University of Calabar
07.1999 - 08.2000
Youth Corps Staff
Central Bank of Nigeria
08.1997 - 07.1998
Higher National Diploma - Advanced Business Administration
Ogun State Polytechnic
09.1994 - 07.1996
Industrial Training IT Staff
Afribank of Nigeria PLC
07.1993 - 06.1994
Ordinary National Certificate - Business Administration
Ogun State Polytechnic
08.1991 - 06.1993