Summary
Overview
Work History
Skills
Timeline
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Rasheed Russell

Brampton,ON

Summary

Seasoned Specialist offering 25+ years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

14
14
years of professional experience

Work History

Enablement Specialist

Rogers Communications Inc
Toronto, ON
07.2018 - 03.2024
  • Participated in ongoing training and compliance activities.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Exercised versatility in fast-paced, agile work environments.
  • Coordinated and managed various programs or projects to achieve established objectives.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Identified opportunities to enhance specialization resulting in increased efficiency.
  • Created training materials for new hires on the company's procedures and policies.
  • Maintained positive working relationship with fellow staff and management.
  • Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
  • Provided individual coaching sessions for employees who needed additional support with their job duties.
  • Developed and implemented training programs to improve employee performance.
  • Boosted confidence of employees by providing skilled training to improve knowledge and productivity.

Area Manager

Rogers Communications Inc
Toronto, ON
04.2015 - 06.2018
  • Organized field visits to customers and prospects to build relationships, present products, and increase sales volume.
  • Conducted market research to identify customer needs and develop targeted sales plans.
  • Provided training on product features and benefits to field personnel.
  • Managed a team of 40+ sales representatives across multiple regions.
  • Reviewed monthly reports from regional teams to ensure targets were being met or exceeded.
  • Analyzed competitors' pricing structures, promotions, and market share trends to inform strategic decisions.
  • Collaborated with internal stakeholders including Product Management, Marketing, Finance and Operations teams to ensure successful execution of initiatives.
  • Developed incentive programs for sales representatives that encouraged high-performance results.
  • Participated in trade shows and conferences to promote company's products and services.
  • Ensured compliance with all applicable laws and regulations within scope of responsibility.
  • Coached and mentored junior staff members by providing guidance on best practices in selling techniques and approaches.
  • Developed and significantly grew assigned territory 30% within first year.

District Manager

Bell Canada
Toronto, ON
02.2010 - 03.2015
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Created and maintained productive relationships with key stakeholders in the district.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Coached, developed and motivated team to achieve revenue goals.

Skills

  • Root Cause Analysis
  • Customer Relations
  • Content management expertise
  • Relationship Building
  • Reliability
  • Problem-Solving
  • Time Management
  • Idea Development and Brainstorming
  • Active Listening
  • Adaptability and Flexibility

Timeline

Enablement Specialist

Rogers Communications Inc
07.2018 - 03.2024

Area Manager

Rogers Communications Inc
04.2015 - 06.2018

District Manager

Bell Canada
02.2010 - 03.2015

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Rasheed Russell