RASHEED IBRAHIM

Ottawa,Canada

Summary

Technical support professional with proven track record in solving complex technical issues and enhancing user experience. Known for strong team collaboration and adaptability to dynamic environments, consistently delivering reliable support and effective solutions. Expertise includes software troubleshooting, network configuration, and user training, alongside commitment to achieving tangible results.

Overview

years of professional experience

Work History

Technical Support Analyst

Green Africa Limited

01.2021 - 12.2023

Daily support, troubleshooting, monitoring, optimization and tuning of server and SQL server environments.
Used ticketing systems to manage and process support actions and requests.
Creating logins and roles with the appropriate permissions
Resolved complex technical issues for clients, enhancing overall system performance.
Offered remote support for cloud-based and web-based clients via phone, email and chat.
Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.

Stayed current with industry trends and emerging technology advancements to better serve client needs when troubleshooting challenges arose.

Junior Solutions Architect

Sakalgb Limited

01.2020 - 12.2020

Acted as a bridge between technology solutions and business needs and helped to create a solution to meet the business needs of the clients
Documented business processes, requirements and work instructions
Outlined needs to meet end user requirements.
Partnered with users to understand and define system requirements.
Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
Collaborated with development teams to design scalable and efficient applications tailored to client requirements.

Education

Bachelor of Science - Industrial Relations and Personnel Management

University of Lagos

2016

Skills

SQL queries
System configuration
Data-driven decision making
Business requirement documentation
Information security
Business process mapping
Business planning

Application Support
Technical issue analysis
ITIL Knowledge
System Diagnostics
Hardware Configuration
Database Management

Additional Information

Over 2+ Years of IT experience as a SQL Server DBA in MS SQL SERVER 2014/2012/2008
Database Administration (DBA) in Production and Testing environments. Experience in MS SQL SERVER Installations, Configurations and Maintenance of MS SQL Server and Migrations of SQL SERVER 2014/2012/2008 R2 Planning, creating and managing databases in SQL Server 2014/2012/2008 R2 Administering the MS SQL Server by creating user logins with appropriate roles, dropping and locking the logins, monitoring the user accounts, creation of groups, granting the privileges to users and groups. Expertise in Database Backup/Recovery for Disaster Recovery procedures. Expertise in setting up High availability environments like active-active and active-passive clustering. Strong understanding of components of SQL Server Architecture, Backups, Restore Strategy involving complete database backup/restore and transaction log backup/restore.

Languages

English

Native or Bilingual

Timeline