Rasheed Harez
Santee
Summary
Focused Clerk with expertise in customer service, data entry, and administrative support. Detail-oriented and organized with strong interpersonal and communication skills. Proven ability to work efficiently under pressure and meet tight deadlines. Detail-oriented Clerk experienced in customer service and administrative support. Proficient in Microsoft Office Suite and QuickBooks. Proven ability to handle a range of administrative duties while maintaining a positive and professional attitude. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Professional with strong background in maintaining safety and security in correctional environments. Skilled in conflict resolution, crisis management, and ensuring compliance with regulations. Valued for teamwork and reliability, adaptable to changing demands, and focused on achieving results. Effective communicator with solid understanding of surveillance systems and inmate management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Detention Officer
CoreCivic Company, Otay Mesa Detention Facility
02.2025 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Regularly conducted security and sanitation checks.
- Provided safety for staff and detainees, maintaining constant surveillance and immediate response protocols.
Clerk
USPS
08.2016 - Current
- Answered phones in a professional manner and addressed inquiries promptly.
- Operated office equipment including computers, printers, copiers, scanners.
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
- Supported seamless office operations with full accountability for clerical tasks.
- Sorted and distributed incoming mail and packages.
- Delivered high volume of mail daily in a timely and efficient manner.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Cleared jams in sorting equipment to maintain optimum machine function.
Fiber Optic Cable Technician
Outside Technician
06.2016 - 06.2019
- Collaborated with engineering teams in order to develop innovative solutions for complex problems related to fiber optics technology.
- Installed, tested, and maintained fiber optic cable systems utilizing fusion splicing techniques.
- Performed routine maintenance on fiber optics systems such as cleaning connectors and repairing broken strands.
- Troubleshot problems with existing fiber optics networks using OTDR testing equipment.
- Worked closely with customers to determine their needs and provide support throughout the entire process of the project.
- Inspected existing fiber optics networks for any signs of damage or degradation in order to prevent future problems.
- Configured network hardware and software to ensure optimal performance of fiber optic cables.
- Developed complete documentation regarding all aspects of the network including design specifications, test results, and repair records.
- Communicated effectively with other technicians in order to resolve any conflicts that may arise during projects.
- Repaired damaged cables by replacing defective components or rerouting them around obstacles.
- Pulled fiber optic cable to perform repairs and additions.
- Proficient in using navigational instruments such as GPS and radar for efficient route planning.
- Installed, configured and tested network equipment such as switches, routers and firewalls.
- Tracked inventory of IT products used in installations projects as well as spare parts used for repairs.
- Set up and maintained local area networks using protocols such as TCP, IP, Ethernet, IPX, and SPX.
Steward
Harrah's Casino
01.2016 - 08.2016
- Provided assistance in setting up banquet rooms prior to events, ensuring that tables were properly arranged and stocked with necessary items.
- Swept and mopped floors at appropriate intervals to comply with safety and sanitation standards.
- Performed closing duties such as restocking shelves, organizing storage areas, cleaning dishes, and sweeping floors.
- Efficiently handled multiple tasks simultaneously while maintaining high standards of quality control.
- Maintained a clean and well-stocked work station throughout shift.
- Dried and cleaned up spills with dry rags and mops, placing wet floor signs on area to prevent falls and slips.
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
Ticket Agent
Aviation of Port Services
12.2015 - 08.2016
- Successfully managed multiple tasks simultaneously while maintaining excellent customer service standards.
- Demonstrated proficiency in utilizing ticketing software for booking flight reservations.
- Confirmed accurate ticketing reservations, checking for potential errors.
- Developed strong communication skills, both verbal and written, to interact effectively with customers.
- Provided accurate information regarding fares, schedules, routes, seating availability, baggage allowances.
- Examined passenger information and tickets to determine boarding areas and times.
- Efficiently handled customer complaints and inquiries with professionalism and courtesy.
- Assisted passengers during check-in procedures by providing boarding passes and luggage tags.
- Lost, delayed, and misdirected baggage for customers.
- Provided boarded and disembarked assistance to passengers needing special assistance.
- Worked closely with medical professionals to provide specialized care for passengers with disabilities or special medical conditions who require additional assistance when traveling.
- Transferred, loaded and offloaded luggage and cargo using conveyor belts or forklifts.
Owner/Operator Driver
Brothers Cab
06.2015 - 07.2016
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.
- Provided friendly and engaging customer service to internal and external customers.
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.
- Coordinated staff training programs to ensure employees had appropriate skillsets for their roles.
- Implemented quality assurance procedures to ensure high standards of customer service were met.
- Assisted in preparing financial statements such as income statements, balance sheets, cash flow statements.
- Obtained and maintained all necessary licensing and certification to safely and efficiently operate a tractor/trailer combination.
- Communicated with customers regarding delivery schedules and unexpected delays.
- Communicated effectively with team members throughout the dispatch process ensuring accuracy at every stage.
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Maintained accurate records of dispatches, pickups, and deliveries.
Taxi Driver
El Cajon Cab
09.2009 - 02.2015
- Maintained clean and well-kept vehicle to adhere to local laws and regulations.
- Lifted luggage into trunk and helped elderly and disabled passengers exit and enter vehicle.
- Picked up passengers to take to destination by quickest and safest route.
- Provided assistance with loading and unloading luggage for customers upon request.
- Remained calm during difficult situations and confrontations with unruly passengers.
- Demonstrated ability to effectively navigate city streets and highways to transport passengers safely and on-time.
- Developed strong customer service skills by providing courteous service to variety of passengers.
- Responded promptly to customer inquiries regarding routes, fares and other related topics.
- Adapted quickly to different situations during rush hour traffic and road closures.
- Utilized GPS navigation system efficiently while driving customers to destinations.
- Ensured compliance with all traffic laws when operating motor vehicles.
- Assisted elderly or disabled passengers in getting into and out of taxi cab safely.
- Vacuumed and cleaned interiors and washed exteriors to maintain presentable vehicles.
- Assessed route options quickly and strategically to reduce travel time for passengers.
- Maintained excellent communication with dispatchers regarding passenger pickup and drop off times.
- Resolved customer complaints in efficient manner while maintaining positive attitude.
- Managed cash payments from customers and accurately made change.
- Arranged to pick up customers or groups on regular schedule.
- Determined fares based on trip distances and times using taximeters and fee schedules.
- Communicated with dispatchers to exchange information and receive requests for passenger service.
- Worked flexible hours, including evenings, weekends and holidays as needed.
- Provided passengers with assistance entering and exiting vehicles and helped them with any luggage.
- Proficiently operated a variety of smartphone applications used by customers for ride-hailing services.
- Successfully completed all necessary paperwork associated with taxi operations.
- Collected fares and vouchers from passengers and made change and issue receipts as necessary.
Education
Accounting and Information Systems
Grossmont College
El Cajon01.2008
High School Diploma - undefined
West Hills High School
Santee06.2006
Skills
- Information Security
- Bookkeeping
- Cash Management
- Research
- Database entry
- Administrative Support
- Customer Satisfaction
- Administrative tasks
- Basic accounting
- Cash Handling
- Mail Processing
- Document Management
- Mail handling
- Processing mail
- Driver correspondence
- Travel Arrangements
- Multitasking Abilities
- Typing Speed
- Microsoft Office Suite
- Problem Solving
- Organizational Skills
- Interpersonal Skills
- Customer Service
- Equipment Troubleshooting
- Document Editing
- Scheduling
- Data Entry
- Professionalism
- Problem-Solving
- Excellent Communication
- Professional Demeanor
- Regulatory Compliance
- Decision-Making
- Computer Skills
- Calm Under Pressure
- Networking
- Basic Math
- Multitasking
- First Aid/CPR
- Friendly, Positive Attitude
- Energy Leadership
- Expert Leadership
- Team Leadership
- Cleaning
- Inventory Stocking
- Truck unloading
- Equipment Maintenance
- Work Site Maintenance
- Customer Relations
- Traffic Control
- Restocking skills
- Loading and unloading procedures
- Performance Evaluation
- Organizing Work Stations
- Money Handling
- Flexible Schedule
- Heavy Lifting
- MS Office
- Microsoft Office
- Clerical Support
- Team building
- Attention to Detail
- Speed typing
- Typing Speed and Precision
- Fast and Accurate Typing
- Technical Troubleshooting
- Network Administration
- Help Desk Operations
- Hardware Installation
- Desktop Technical Support
- Network Troubleshooting
- System Administration
- Mobile Device Management
- Technical Support
- User Training
- Wireless Networking
- Problem-solving abilities
- System Maintenance
- Skilled with both hand and power tools
- Plumbing Repairs
- Hand and power tools
- Tire services
- Filter replacements
- Drive train components
- Battery service
- Fluid exchanges
- Brake systems
- Vehicle inspections
- Power steering service
- Air conditioning systems
- Changing Oil
- Chemical disposal
- Vehicle Inspection
- Alignments experience
- Parts Replacement
- Replacing Filters
- Preventive maintenance services
- Replacing parts
- Purchasing Parts and Inventory
- Valid Driver's License
- Changing tires
- Strong Work Ethic
- Dependable and Responsible
- Fast Learner
- Simultaneous Interpretation
- Multilingual Proficiency
- Adaptability
- Supervision and leadership
- Microsoft Word
- Patience and tolerance
- Emergency response
- Physical restraint
- Body and cell searches
- De-escalation techniques
- Key control
- Security procedures
- Restraint techniques
- Inmate supervision
- Headcounts
- Report preparation
- Inmate monitoring
- Surveillance
- Security and sanitation checks
- Gate control
- Facility monitoring
- Inmate observation
- Inmate control
- Safety and security
- Incident reporting
- Cell inspections
Certification
- Security Guard Card, Shivan Sulyman - Core Civic
- Detention Officer, Shivan Sulyman - Core Civic
Languages
Kurdish
English
Arabic
Spanish
Personal Information
- Title: Clerk
- Driving License: Valid Driver's License
Timeline
Detention Officer
CoreCivic Company, Otay Mesa Detention Facility
02.2025 - Current
Clerk
USPS
08.2016 - Current
Fiber Optic Cable Technician
Outside Technician
06.2016 - 06.2019
Steward
Harrah's Casino
01.2016 - 08.2016
Ticket Agent
Aviation of Port Services
12.2015 - 08.2016
Owner/Operator Driver
Brothers Cab
06.2015 - 07.2016
Taxi Driver
El Cajon Cab
09.2009 - 02.2015
Accounting and Information Systems
Grossmont College
High School Diploma - undefined
West Hills High School
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