Rashedul Shuvo
Halifax,NS
Summary
High-energy serving skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Ristorante Sotto Sotto
07.2022 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet.
Supervisor
Tim Hortons
Toronto, ON
03.2021 - 07.2022
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Coordinated employee schedules according to shift changes and availability.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
Education
Advanced Diploma - Software Engineering
Centennial College
Scarborough, ON08-2021
Skills
- Table Setting
- Safe Food Handling
- Supply Restocking
- Guest Engagement
- Table Bussing
- Banquet Coordination
- Food Station Setup
- Menu Knowledge
- Effective Customer Upselling
- High-Volume Dining
- Liquor, Wine, and Food Service
- Professional Appearance
Certification
- Food Safety Handling (Advanced 4th edition)
- Smart serve
- First Aid
Timeline
Server
Ristorante Sotto Sotto
07.2022 - 12.2023
Supervisor
Tim Hortons
03.2021 - 07.2022
Advanced Diploma - Software Engineering
Centennial College
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